Mechanical Field Service Engineer

gea; Warrington; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

GEA is seeking a Mechanical Field Service Engineer to deliver high-quality service at customer sites across the Dairy, Food, Beverage, Chemical and Pharmaceutical industries, with support from the Warrington office.

You will perform preventive maintenance, fault finding, repairs and commissioning, travel UK-wide, and maintain clear service reporting while collaborating with Sales, Spare Parts, Engineering and Technical Support teams.

Qualifications

• Mechanical engineering apprenticeship or equivalent qualification.
• Proven experience in a mechanical field service or maintenance role.
• Strong mechanical fault-finding and repair skills.
• High standard of written communication for professional reporting.
• Full UK driving licence and willingness to travel UK-wide.
• Experience within Dairy, Food, Beverage, Chemical or Pharmaceutical industries is desirable.
• Knowledge of GEA or similar process equipment is desirable.
• GMP or hygienic design experience is desirable.

Responsibilities

• Undertake field-based service works at customer sites across the UK.
• Carry out office-based activities from the Warrington office including service preparation, reporting, technical follow-ups, and planning support.
• Maintain flexibility to travel and work away from the office as service demand requires.
• Preventive maintenance, inspections, corrective repairs, fault finding, overhauls and refurbishments.
• Installation and commissioning support where required.
• Ensure all work is completed safely, in compliance with GEA standards and customer site requirements.
• Act as a professional GEA representative at all times.
• Communicate clearly with customers regarding work scope, findings, and recommendations.
• Complete accurate and timely service reports detailing work carried out.
• Identify and document follow-up actions and improvement recommendations.
• Support service planning through clear feedback on job scope, duration and technical findings.
• Work closely with Service Sales, Spare Parts, Engineering and Technical Support teams.
• Identify and report opportunities for additional service work, upgrades, and maintenance contracts.
• Promote a strong safety culture and compliance with quality standards.

Skills

Mechanical fault-finding

Repair skills

Written reporting

Driving licence

Travel UK-wide

Customer communication

Planning & coordination

Upselling opportunities

Education

Mechanical engineering apprenticeship or equivalent qualification

Tools

GEA process equipment

Job description

Responsibilities / Tasks

The Mechanical Field Service Engineer is responsible for delivering high-quality field service activities at customer sites across the Dairy, Food, Beverage, Chemical, and Pharmaceutical industries, alongside supporting service planning and administration from the Warrington office. The role combines hands-on mechanical service execution with professional customer interaction, accurate service reporting, proactive planning support, and contribution to lead generation for additional and new service works. The position supports both office-based and field-based activities, with travel to customer sites anywhere in the UK.

Key Responsibilities

• Field & Office-Based Working
  • Undertake field-based service works at customer sites across the UK.
  • Carry out office-based activities from the Warrington office including service preparation, reporting, technical follow-ups, and planning support.
  • Maintain flexibility to travel and work away from the office as service demand requires.
• Field Service Execution
  • Preventive maintenance, inspections, corrective repairs, fault finding, overhauls and refurbishments.
  • Installation and commissioning support where required.
  • Ensure all work is completed safely, in compliance with GEA standards and customer site requirements.
• Customer Support & Communication
  • Act as a professional GEA representative at all times.
  • Communicate clearly with customers regarding work scope, findings, and recommendations.
• Service Reporting & Documentation
  • Complete accurate and timely service reports detailing work carried out.
  • Identify and document follow-up actions and improvement recommendations.
• Planning & Collaboration
  • Support service planning through clear feedback on job scope, duration and technical findings.
  • Work closely with Service Sales, Spare Parts, Engineering and Technical Support teams.
• Lead Generation & Upselling
  • Identify and report opportunities for additional service work, upgrades, and maintenance contracts.
  • Support service sales growth through technical insight and customer engagement.
• Health, Safety & Quality
  • Adhere to all GEA Health & Safety policies and customer site procedures.
  • Promote a strong safety culture and compliance with quality standards.

Your Profile / Qualifications

Essential

• Mechanical engineering apprenticeship or equivalent qualification.
• Proven experience in a mechanical field service or maintenance role.
• Strong mechanical fault-finding and repair skills.
• High standard of written communication for professional reporting.
• Full UK driving licence and willingness to travel UK-wide.

Desirable

• Experience within Dairy, Food, Beverage, Chemical or Pharmaceutical industries.
• Knowledge of GEA or similar process equipment.
• GMP or hygienic design experience.

Personal Attributes

• Customer-focused, professional and safety-conscious.
• Organised, reliable and able to work independently.
• Commercially aware with a continuous improvement mindset.