MBNL Finance Coordinator

Avison Young │ UK; Birmingham; On-site; GBP 22,000 - 38,000; Full time

Job summary

Avison Young is seeking a proactive supplier support administrator to join our UK team. You will handle supplier enquiries, process invoices, and ensure accurate communications with internal teams and suppliers, while meeting tight deadlines.

The role requires strong admin skills, excellent communication, and the ability to prioritise effectively in a fast-paced environment. Some roles may be remote, with a strong emphasis on collaboration and service excellence.

Qualifications

• Strong administrative and organisational skills.
• Experience in helpdesk, customer service, or finance/admin environment.
• Ability to manage high volumes of queries and prioritise effectively.
• Excellent communication skills (written and verbal).
• High attention to detail and accuracy.
• Proficient in Microsoft Office (Excel and Outlook).
• Experience with invoice processing or accounts payable.
• Understanding of KPI-driven environments.
• Experience with supplier or stakeholder management.
• Ability to read leases and supporting lease documentation.

Responsibilities

• Act as the first point of contact for supplier enquiries via phone, email, and helpdesk systems.
• Investigate and resolve supplier queries promptly and professionally.
• Escalate complex issues to relevant teams where required.
• Maintain clear and accurate communication with suppliers throughout query resolution.
• Answer incoming calls in a timely and professional manner.
• Provide updates and follow-ups to ensure resolution within agreed timeframes.
• Process supplier invoices in line with company procedures and controls.
• Review invoices for accuracy, completeness, and compliance.
• Calculation, validation and processing of rent reviews, including memorandums.
• Reading leases and entering leases into lease management system.
• Resolve discrepancies and liaise with internal teams and suppliers as needed.
• Ensure invoices are processed within required deadlines.
• Meet client KPI’s.
• Contribute to continuous improvement initiatives to enhance service delivery.
• Maintain accurate and up-to-date records within internal systems, including lease amendments and change of Landlords/Managing Agents
• Complete supplier reconciliations

Skills

Strong admin skills

Excellent communication

Attention to detail

Prioritisation under pressure

Tools

Excel

Outlook

Lease management system

Job description

Our Story

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

Overview

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

Why Work for Us:

We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.

Responsibilities

• Act as the first point of contact for supplier enquiries via phone, email, and helpdesk systems
• Investigate and resolve supplier queries promptly and professionally
• Escalate complex issues to relevant teams where required
• Maintain clear and accurate communication with suppliers throughout query resolution
• Answer incoming calls in a timely and professional manner
• Provide updates and follow-ups to ensure resolution within agreed timeframes
• Process supplier invoices in line with company procedures and controls
• Review invoices for accuracy, completeness, and compliance
• Calculation, validation and processing of rent reviews, including memorandums
• Reading leases and entering leases into lease management system
• Resolve discrepancies and liaise with internal teams and suppliers as needed
• Ensure invoices are processed within required deadlines
• Meet client KPI’s
• Contribute to continuous improvement initiatives to enhance service delivery
• Maintain accurate and up-to-date records within internal systems, including lease amendments and change of Landlords/Managing Agents

Complete supplier reconciliations

Qualifications

• Strong administrative and organisational skills
• Experience working in a helpdesk, customer service, or finance/admin environment
• Ability to manage high volumes of queries and prioritise effectively
• Excellent communication skills (written and verbal)
• High attention to detail and accuracy
• Proficient in Microsoft Office (particularly Excel and Outlook), ability to handle large volumes of data in Excel
• Experience with invoice processing or accounts payable
• Understanding of KPI-driven environments
• Experience working with supplier or stakeholder management
• Ability to read leases, supporting lease documentation, such as deed of variations, rent reviews
• Professional and approachable manner
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Resilient under pressure and able to meet deadlines
• Committed to delivering a high level of service

Equal Opportunities

At Avison Young, we’ve always put people at the heart of what we do.

In the last few years, we’ve increased the diversity at our board, leadership and Principal levels. Avison Young stands out for our commitment to empowering women. In addition to increasing the number of women on our board and in our leadership ranks, our internal Women’s Network of more than 500 members come together for networking and learning, and advise the business on strategies for promoting access, opportunity and inclusion in our industry.

Our global DEI steering committee shapes our strategy to continue to increase industry access for underrepresented groups and accelerating initiatives led by our employee resource groups, including our Women’s Network, Black Professionals and LGBTQ+ groups. In addition to leading global initiatives, the steering committee’s work examines our policies and practices, creating accountability for results and communicating progress to our executive leadership, our clients and our communities.

Our culture is underpinned by our approach to diversity, inclusion, and well-being. We are committed to building an inclusive culture that:

• empowers all our employees to thrive,
• reflects all backgrounds and talents,
• allows individuals to be successful and feel a sense of belonging,
• and foster a workplace that is supported, inclusive and has a strong sense of community between colleagues.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.

As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at [e-mail] and we will do everything we can to help.

We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation.

Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.