Maximo Operations Technician

Morgan Spencer; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading technology partner in the UK seeks Maximo Operations Technicians responsible for providing customer service and conducting Root Cause Analysis. The ideal candidate will have at least 2 years of IT Support experience, a relevant degree, and strong SQL skills. This role involves managing client environments and participating in on-call support. Competitive salary plus bonus and benefits offered.

Benefits

Competitive salary

Bonus

Benefits

Qualifications

• Minimum 2 years' experience in IT Support.
• Competent in SQL and technical knowledge of Maximo.
• Able to demonstrate problem-solving skills.

Responsibilities

• Respond to Clients’ requests for support in a timely manner.
• Record all work accurately in tickets and timesheets.
• Employ effective Root Cause Analysis techniques.

Skills

Analytical problem solver

SQL skills

Customer focused relationships

Technical knowledge of Maximo

VMWare knowledge

Education

Computer Science/Software Development degree

Tools

BIRT reporting tool

Application server (WebSphere/Weblogic)

Enterprise database systems (MSSQL, Oracle, DB2)

Job description

Salary: Competitive plus bonus and benefits

A leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide. As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset Performance Management (APM) expertise across North America, Europe and Asia Pacific, it combines a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships.

The Position

Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware.

Specific Responsibilities:

• To respond to Clients’ requests for support in a timely and professional manner adhering to client SLAs.
• To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries.
• To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients.
• To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request
• To elevate requests for support to Senior Technician colleagues as and when necessary.
• To ensure that solutions are thoroughly tested and documented prior to being released to client environments.
• Manage client environments ensuring they are kept up to date following releases.
• Manage the change and release process, produce associated documentation and lead/participate in deployment outages.
• To liaise effectively with Support and Delivery team colleagues.
• Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly.
• To participate in Out of Hours on-call support rota.

The Candidate

The ideal candidate will be an analytical problem solver, with experience in IT Support and able to demonstrate aminimum of 2 years’ experience in a similar role, combined with a minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree.

Along with experience of establishing customer focused relationships, you should have competent SQL skills and Technical / Functional knowledge of Maximo MAS and / or earlier versions. You will be IT literate with an underlying knowledge of multiple operating systems and VMWare etc.

Ideally you will have some experience of:

• Experience with BIRT reporting tool
• Application server experience (WebSphere/Weblogic)
• Enterprise database systems such as MSSQL, Oracle and DB2.