Maxillofacial Support Secretary | Queen Victoria Hospital NHS Foundation Trust

Queen Victoria Hospital NHS Trust; East Grinstead; On-site; GBP 20,000 - 30,000; Full time

Job summary

A specialist NHS hospital is seeking a self-motivated Support Secretary to provide comprehensive support in the Oral and Maxillofacial Surgery Department. The ideal candidate will have significant medical secretary experience, excellent audio typing and communication skills, and the ability to work both independently and within a team. The role offers the chance to contribute to high-quality patient care within an established NHS environment.

Qualifications

• Experience as a secretary in a hospital or clinical environment.
• Ability to work within a busy team and also independently.
• Calm under pressure and able to handle sensitive information.

Responsibilities

• Provide comprehensive typing support ensuring accurate transcription.
• Administer Oral and Maxillofacial clinics and manage schedules.
• Deal with telephone enquiries timely and professionally.

Skills

Audio typing skills

Excellent communication skills

Medical terminology knowledge

Ability to prioritize workload

Flexible and pro-active attitude

Job description

We are currently looking for a self‑motivated, independent and resourceful Support Secretary to work in the Oral and Maxillofacial Surgery Department. This is an interesting and varied post providing comprehensive support to the department.

The role will involve working flexibly to provide and receive confidential and sensitive information, written, aural or verbal.

We are looking for an experienced secretary with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. They must be able to prioritise their own workload, ideally possess excellent audio typing skills but training could be given, excellent communication skills combined with an excellent telephone manner, possess a flexible and pro‑active attitude and remain calm under pressure. Experience of audio typing is desirable.

• Accurate audio typing and administration of Oral and Maxillofacial clinics
• Ensuring prompt output and sign off within agreed timescales
• Develop and maintain a sound knowledge of Patientcentre/PAS
• Gain good hands on understanding of RTT18 and NHS targets
• Ensure follow‑up actions from clinics are dealt with and recorded accurately within Patientcentre
• Deal with telephone enquiries in a professional and timely manner and cover unattended colleagues telephones within the unit
• Maintain sound knowledge of medical terminology, tests, symptoms etc relevant to department specialty
• Assist counterpart in covering Medical Secretary during periods of leave

QVH is rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life‑changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

To provide secretarial and administrative support to the Oral and Maxillofacial Department. Reporting to the Service Co‑ordinator and working closely with a Medical Secretary and Support Secretary to ensure the delivery of the service within NHS targets and RTT18 guidelines. To work flexibly and to provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties. To provide comprehensive typing support ensuring accurate transcription and timely output.

This advert closes on Monday 17 Nov 2025.