Maternity Inpatient Receptionist

NHS; Kingston upon Thames; On-site; GBP 30,000; Full time

Job summary

A healthcare provider in Kingston upon Thames is seeking a Maternity Inpatient Receptionist. The role involves clerical and reception duties, professional communication with patients and staff, and a minimum of six months experience in a similar position is required. Candidates should be educated to at least GCSE level and possess good IT skills. This position offers a salary of £29,179 per annum pro rata, including HCAS (Outer).

Qualifications

• Minimum of six months experience in a receptionist or administrative role.
• Previous NHS experience is preferred.
• Knowledge of data protection and confidentiality.

Responsibilities

• Liaise directly with patients and their relatives.
• Provide clerical and reception duties within Maternity Services.
• Communicate professionally with the maternity team.

Skills

Excellent written and verbal communications skills

Ability to deal with patients and relatives in a sensitive manner

Good interpersonal skills

Education

Educated to GCSE standard or equivalent

Secretarial/typing/ administration course or equivalent experience

NVQ II in Customer Care

Tools

Microsoft Office Packages (Word & Excel)

Job description

Go back Kingston and Richmond NHS Foundation Trust

Maternity Inpatient Receptionist

The closing date is 19 November 2025

Act as an integral member of the maternity department providing a range of clerical and reception duties ensuring an efficient and effective service within Maternity Services and preserving the inpatient reception.

Main duties of the job

You will be responsible for liaising directly with patients and their relatives. Good IT skills and an excellent telephone manner are vital to this role.

You will be required to communicate in a professional manner with a range of professionals within the maternity team, such as Midwives, Obstetricians and Anaesthetists among others.

About us

Following several years of close partnership working and shared leadership, in November 2024 Hounslow and Richmond Community Healthcare (HRCH) and Kingston Hospital NHS Foundation Trust formally joined together and are now called Kingston and Richmond NHS Foundation Trust.

KRFT has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

• Compassionate - We treat everyone with kindness, understanding and empathy
• Inclusive - We are respectful, fair and open, valuing everyone's unique contribution
• Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive
• Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Person Specification

• Educated to GCSE standard or equivalent
• Secretarial/typing/ administration course or equivalent experience
• ECDL
• NVQ II in Customer Care

Experience

• Minimum of six months experience in a receptionist or administrative role
• Experience of using Microsoft Office Packages e.g. Word & Excel
• Previous experience of dealing with general public
• Previous NHS experience
• Working knowledge of CRS

Skills

• Excellent written and verbal communications skills
• Ability to deal with patients and relatives in a sensitive manner
• Good interpersonal skills

Knowledge

• Knowledge and understanding of data protection / confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kingston and Richmond NHS Foundation Trust

£29,179 a year per annum pro rata. Including HCAS (Outer)