Maternity Experience Midwife

James Paget University Hospitals NHS Foundation Trust; Gorleston-on-Sea; On-site; GBP 42,000 - 54,000; Full time

Job summary

The James Paget University Hospitals NHS Foundation Trust is recruiting for a maternity coordinator role. The post works with the Senior Maternity Management Team to ensure women and birthing people have a voice within the service and to integrate patient views into governance and improvements.

This is a fixed-term contract for 9 months, focusing on coordinating debriefing, complaints handling and engagement activities to influence future directions of the maternity service.

Qualifications

• Registered Midwife with current NMC registration.
• Degree level qualification in Midwifery or equivalent experience.
• Evidence of continuing professional development.

Responsibilities

• Coordinate interface between women, birthing people, families and the maternity management team.
• Embed patient views into governance and processes.
• Coordinate debriefing service and complaints.
• Lead listening and outreach events to ensure voices are heard and influence change.

Skills

Stakeholder engagement

Multidisciplinary working

Equality & inclusion

Communication skills

Leadership potential

Education

NMC registered midwife

Midwifery degree

Job description

The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children's service.

Patient and staff experience is important to us and these are the behaviours we live by:

• Putting patients first
• Aiming to get it right
• Recognising that everybody counts
• Doing everything openly and honestly

'Prior consideration will be given to NHS At Risk staff within East of England'

Job overview

The post holder has an important role within the maternity service of coordinating the interface between the women and birthing people and families that use the maternity service and the Senior Maternity Management Team.

Main duties of the job

The post holder will work closely with the Senior Maternity Management team to ensure that the depth and breadth of techniques are implemented and explored to ensure that women and birthing people have a voice within the maternity service.

The post holder will be expected to integrate patient views in a variety of ways embedding this within the Maternity service's governance structure and processes.

The post holder will be involved in coordinating the debriefing service and complaints.

They will also be involved in delivering key initiatives to ensure that women/persons and their families have the opportunity to make their voice heard and influence change and future direction of the maternity service via surveys, collaborating with the Maternity & Neonatal Voices Partnership and other forms of direct engagement such as facilitating listening and outreach events. They will work using an equity and equality lens to ensure that marginalised voices have the opportunity to be heard.

The post holder will be required to ensure that any change or lessons learned are appropriately escalated and discussed with those providing the maternity service to enable learning to take place.

Working for our organisation

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Detailed job description and main responsibilities

Please see attachments for detailed job description and person specification. Please note this is an initial fixed term contract for 9 months.

Person specification

Education

Essential criteria

• Registered Midwife with current NMC registration
• Degree level qualification in Midwifery or equivalent experience
• Evidence of continuing professional development

Desirable criteria

• Leadership or management qualification, or willingness to undertake
• Master's degree or equivalent level of knowledge and experience
• Professional Midwifery Advocate qualification

Knowledge

Essential criteria

• Significant post-registration experience within maternity services including experience at Band 6/7 level
• Knowledge of complaints management, patient experience frameworks and duty of candour principles.
• Understanding of clinical governance, risk management and safeguarding processes.
• Knowledge of relevant national maternity policies, standards and initiatives.

Desirable criteria

• Understanding of mediation, conflict resolution and restorative approaches.
• Knowledge of trauma-informed care and psychological impacts of birth experiences.

Skills

Essential criteria

• Experience of supporting women and families following complex, traumatic or adverse maternity experiences.
• Understanding of equality, diversity and inclusion principles within healthcare.
• Experience of multidisciplinary working and effective stakeholder engagement.

Desirable criteria

• Experience of investigating incidents, reviewing care, or contributing to complaint responses.
• Experience of analysing information, identifying themes and implementing service improvements.
• Experience of delivering education, presentations or facilitating learning within a clinical setting.

The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

'Prior consideration will be given to NHS At Risk staff within East of England'

Visa and Immigration

If you are applying for this role and would require visa sponsorship (including applicants currently in a sponsored post who wish to change employer), you should review the eligibility criteria set out by the Home Office on the gov.uk website:
https://www.gov.uk/skilled-worker-visa/your-job

The statement included within this advert is intended to support applicants in assessing their individual circumstances against the Home Office criteria and to ensure transparency within the recruitment process.

However, meeting these criteria does not guarantee that sponsorship will be offered. The availability of a Certificate of Sponsorship is subject to local recruitment conditions, including the number and suitability of applicants and whether the role is considered hard to recruit to at the time of advertisement.

Accordingly, in situations where there is a sufficient pool of suitable candidates who do not require sponsorship, it is unlikely that sponsorship will be provided.

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