Maternity Cover Account Manager (6 months)

Sentrex Support Services Limited; Greater Manchester; On-site; GBP 31,000; Full time

Job summary

A leading cleaning and facility management company in Greater Manchester is looking for an experienced Account Manager. You will oversee approximately 40 clients, ensuring high-quality service delivery while managing a team of operatives. Responsibilities include budget management, client relationship oversight, and organizational planning. The ideal candidate has at least 3 years of experience in account management and team leadership, alongside a driving license. This is a full-time role with a salary of £30,500 annually, and benefits such as a company car and work-from-home options.

Benefits

Company car

On-site parking

Work from home

£150 bonus per month for completed audits

Qualifications

• Minimum of 3 years as a Cleaning Account Manager required.
• At least 3 years of team-leading experience is essential.
• Driving license is a necessary requirement.

Responsibilities

• Oversee a portfolio of around 40 clients.
• Plan and control contract operations and delivery.
• Lead and motivate a team of cleaning operatives.
• Handle employee relation issues including grievances.
• Identify opportunities for business growth.

Skills

Account management

Team leadership

Client relationship management

Budget management

Problem-solving

Job description

Account Manager Job description

Sentrex Services UK Ltd is a multi‑million‑pound, rapidly expanding Contract Cleaning and Facility Management Company. Founded in 2009, our Directors & Managers bring over 30 years of combined experience in the industry.

Sentrex provides a wide variety of services to commercial businesses across multiple sectors, including Food Hygiene, Warehouse & Distribution, Education & Financial Services.

Sentrex Services Culture

We currently employ around 450–500 staff across the UK, with the Head Office based in Greater Manchester. If you are a dedicated, articulate & determined individual who enjoys working closely with clients & staff to build lasting relationships, we want to hear from you.

Core Services

• Daily cleaning
• Industrial & specialist cleaning
• Window cleaning
• Grounds maintenance services
• Washroom, waste management, pest control & building maintenance solutions

The Role

As Account Manager for the Manchester and Stockport (CW1) area you will oversee a portfolio of around 40 clients, managing daily operations and contract delivery. You will be provided with a company‑branded vehicle, mobile phone & tablet.

Key Responsibilities & Accountabilities

• Demonstrate a full commitment to providing the best possible experience for our clients.
• Plan, organise and control contract operations and delivery within the portfolio.
• Lead, develop, manage, and motivate a team of cleaning operatives to agreed standards.
• Coach and develop operatives to improve their skills to an exceptional standard.
• Ensure full adherence to company policies and procedures.
• Establish a thorough understanding of site specifications and ensure delivery through operatives.
• Manage holidays and rotas to ensure continuous service delivery.
• Handle HR and employee relation issues, including grievance, disciplinary and appeal hearings.
• Identify opportunities for new business, service additions and non‑contractual work.
• Ensure client queries are dealt with effectively and quickly to maintain satisfaction.
• Recruit, motivate and train employees (induction and ongoing).
• Ensure operatives are trained on and correctly use the Time & Attendance system.
• Support business development by identifying opportunities with other clients to maximise profit and growth.
• Be commercially minded in every aspect of the business.
• Identify areas of improvement in productivity and allocation of hours.
• Manage KPI requirements and reporting, ensuring monthly cleaning audits are completed.
• Represent the client in a professional manner at all times.
• Demonstrate the company values and lead by example.
• Budget management – high performance in this area is essential.
• Ensure all sites deliver operational excellence within budgets and structures, inclusive of labour cost, chemical usage and uniform costs.
• Identify ways to improve innovation, productivity and continuous improvement of service performance.

Benefits

• Company car
• On‑site parking
• Work from home
• £150 bonus per month for completed audits

Schedule

• Monday to Friday
• Weekend availability

Experience & Qualifications

• Cleaning Account Manager: 3 years (required)
• Team Leading: 3 years (required)
• Driving Licence: required

Work Location: In the field and office base – Stockport and Manchester (in person)

Job Type: Full‑time – 6‑month maternity cover starting February 2026. Pay: £30,500 per year.

Next Steps

If this sounds like just the job for you, we would love to hear from you. Please apply in the first instance by sending an up‑to‑date CV and covering letter, explaining why you think you would be suitable for the role.