Maternity Clerk - ADAU

Sandwell and West Birmingham Hospitals NHS Trust; Smethwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Smethwick is seeking an Administrative Support role in their Antenatal Assessment Unit (ADAU). The successful candidate will ensure a warm welcome to patients, maintain electronic records, and manage appointments effectively. This role is vital in supporting a busy clinical environment, ensuring the compassionate delivery of maternity care. Candidates should have strong communication skills, attention to detail, and experience in an administrative role, preferably within healthcare.

Qualifications

• Experience working in an administrative role, preferably in healthcare.
• Ability to handle sensitive information and maintain confidentiality.
• Flexible approach to work with the capacity to support various roles.

Responsibilities

• Provide front-line administrative and reception support for the ADAU.
• Maintain accurate data entry on maternity information systems.
• Process referrals and appointments in collaboration with clinical staff.
• Coordinate patient discharges and interpreter bookings when required.
• Support midwives with the administrative elements of patient care.

Skills

Strong communication skills

Attention to detail

Data entry proficiency

Organizational skills

Job description

The ADAU provides care and monitoring for women who require additional antenatal assessment or observation. The successful candidate will play a vital role in supporting this busy clinical area by providing high-quality clerical and administrative support to the multidisciplinary team.

You will act as the first point of contact for women and their families, ensuring they receive a warm and professional welcome. You will maintain accurate electronic patient records, manage referrals and appointments, and support the smooth coordination of patient flow within the unit. This is a key role in ensuring the safe, efficient, and compassionate delivery of maternity care, in line with Trust values and CQC standards.

Main Responsibilities

• Provide front-line administrative and reception support for the ADAU.
• Maintain accurate and timely data entry on all relevant maternity information systems.
• Process referrals and appointments in collaboration with clinical staff.
• Ensure all records and documentation are correctly completed, filed, and scanned.
• Handle incoming and outgoing correspondence, including emails and telephone calls.
• Support midwives and medical staff with the administrative elements of patient care.
• Coordinate patient discharges, follow‑up appointments, and interpreter bookings when required.
• Maintain confidentiality and adhere to data protection and information governance standards.
• Ensure adequate stock of clerical supplies and maintain a tidy, organised working environment.
• Report any issues or incidents promptly to the Department Manager.
• Participate in team meetings and contribute ideas for service improvement.
• Work flexibly to provide cover for colleagues within maternity administration when necessary.
• Cross cover other clerical areas where required.

Multi‑site Working

As the role is hosted by Sandwell & West Birmingham NHS Trust but may involve working flexibly across the four partner Trusts (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust), the successful candidate will support the collective vision of better, faster and safer care for the Black Country and beyond.

Our Values

Sandwell & West Birmingham NHS Trust is committed to improving the life chances and health outcomes of our population. We value ambition, respect and compassion, guiding our work and how we support patients, families and colleagues.