Matchday Steward (Casual)

AFC Bournemouth; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A professional football club is looking for enthusiastic Stewards to join their team at the Vitality Stadium. This role involves ensuring a safe environment during matches, providing excellent customer service, and assisting with crowd control and safety measures. Ideal candidates will have strong communication skills and a willingness to learn necessary safety qualifications. Join us to help create an enjoyable matchday experience!

Qualifications

• Possess or be willing to undertake NVQ Level 2 in Spectator Safety.
• Strong customer service and communication abilities.
• Team player focused on delivering a safe matchday experience.
• Understand and communicate instructions in English.

Responsibilities

• Provide excellent service and represent the Club’s ethos.
• Control spectators to ensure safety in viewing areas.
• Recognise issues and report them to a supervisor.
• Staff entrances and exits to maintain safety.
• Assist with safeguarding of all persons present.
• Complete incident reports before finishing duty.

Skills

Excellent customer service and communication skills

Calm approach to difficult situations

Team-oriented mentality

Ability to communicate in English

Education

NVQ Level 2 in Spectator Safety

Job description

Application Deadline: 29 May 2026

Department: Operations (Casual)

Location: Vitality Stadium, Bournemouth

Description

Location: Vitality Stadium, and other venues as directed by AFC Bournemouth

AFC Bournemouth has an exciting opportunity to grow its Stewarding team and are looking for enthusiastic candidates to be an integral part of AFC Bournemouth’s matchdays, helping to keep all persons present at Vitality Stadium safe to enjoy the excitement of competing in the English Premier League (EPL).

Hours: Varied

Key Responsibilities

• To provide an excellent service to Home and Visiting Supporters and represent the Club’s welcoming and friendly ethos.
• Attend all training required by the club.
• Implement the League’s Ground Regulations to maintain a safe environment while ensuring a good matchday experience for all persons present.
• Control or direct spectators who are entering or leaving the ground, to help achieve a safe, even flow of people in, to and from the viewing areas.
• To monitor crowd movements and density within viewing areas, so as to prevent overcrowding.
• Recognise potential issues and report them to a supervisor or the Control Room.
• Staff entrances, exits and other strategic points to, from and within the stadium to ensure, and maintain, all safe exit routes remain clear during the progress of the specified activity.
• Undertake specific duties in an emergency, or as otherwise directed by the Safety Officer.
• To be confident and competent in the use of technology and aids supplied by the club, such as radios and tablets.
• Assist in the safe operation of the ground, not to view the activity taking place; and understand general responsibilities towards Health & Safety.
• Assist with safeguarding of all persons present, including vulnerable adults, children and themselves.
• Check accreditation in restricted areas and ensure only those authorised to do so have access.
• Ensure a full report of any incidents is accurately completed before finishing duty.
• To be the first point of call for any incidents or issues in the stadium.
• Adhere to the club’s safeguarding policies and procedures and remain committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
• Adhere to the club’s health and safety policy and procedures.
• Actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Skills, Knowledge And Expertise

• Possess or be willing to undertake NVQ Level 2 in Spectator Safety, such training to be provided by the Club.
• Excellent customer service and communication skills, including a calm approach to difficult situations.
• A strong desire to work as part of a team to deliver a safe and enjoyable matchday.
• An understanding and ability to communicate verbal and written instructions in English

The Club’s values are at the core of its staff behaviour and how they approach everything they do; therefore, we are looking for someone is honest, inclusive, kind, hardworking, loyal, and respectful.

The successful candidate will be required perform a reasonable level of physical activity (standing for prolonged periods etc), along with having the maturity, reliability, and interpersonal skills needed to carry out duties effectively and responsibly.