Matchday SIA Response Officer (General Admission Areas)

Ashton Gate; Bristol; On-site; GBP 60,000 - 80,000; Part time

Job summary

A major sports venue in Bristol seeks a Casual staff member for crowd management during events. This role requires an SIA licence and experience in stadium environments. Responsibilities include ensuring attendee safety, monitoring crowds, and responding to incidents. Flexibility for evenings and weekends is essential. Join a dedicated security team and enjoy a competitive hourly rate with a flexible schedule.

Benefits

Competitive hourly rate

Flexible working schedule

Work at a major sports and entertainment venue

Comprehensive induction and operational training

Qualifications

• SIA licence required.
• At least 1 year of SIA experience in events or stadium environments.
• Strong communication and de-escalation skills.
• Physical fitness to stand/walk for long periods.
• Ability to follow instructions and work well in a team.
• Comfortable working evenings and weekends.

Responsibilities

• Monitor crowd movement and intervene as needed.
• Respond to incidents involving disorder or medical issues.
• Maintain clear exit routes for safe evacuation.
• Patrol General Admission areas and report hazards.
• Enforce entry requirements and support searches.

Skills

SIA licence

Communication skills

De-escalation skills

Physical fitness

Teamwork

Job description

Location: Ashton Gate Stadium, Bristol

Contract Type: Casual / Zero Hours

Pay: £15.27 per hour (plus 12.07% Casual Holiday Pay)

Job Summary

Help us ensure the safety of thousands of passionate fans at Ashton Gate Stadium. As part of the GA Response Team, you’ll be on the front line of crowd management during football and rugby matches, concerts, and other major events. You’ll be responsible for supporting the safe flow of attendees, responding to incidents quickly and effectively, and working as part of a disciplined and alert security team.

This is a dynamic role ideal for individuals with strong situational awareness, confidence under pressure, and the ability to handle physical activity and high-energy environments.

Key Responsibilities

• Monitor crowd movement and intervene to prevent congestion or safety issues.
• Respond to incidents involving disorder, intoxication, medical issues, or breaches of stadium regulations.
• Maintain clear exit routes and assist in safe stadium evacuation if needed.
• Patrol the venue’s General Admission areas, reporting hazards or concerns.
• Enforce entry requirements and support the search process where required.

Requirements

• SIA licence required.
• At least 1 year of SIA experience in events or stadium environments.
• Strong communication and de-escalation skills.
• Physical fitness to stand/walk for long periods and respond quickly when needed.
• Ability to follow instructions and work well in a team.
• Comfortable working evenings and weekends in busy, high-energy environments.

Perks

• Competitive hourly rate
• Flexible working schedule
• Work at a major sports and entertainment venue
• Comprehensive induction and operational training

Safeguarding & Equality Commitment (included In Both Roles)

We are committed to safeguarding children, young people, and vulnerable adults. We value equality, diversity, and inclusion, and we maintain a zero-tolerance policy toward discrimination and harassment. Our recruitment practices are fair and inclusive for all.