Match Day Safety Stewards

Middlesbrough Football Club; Tees Valley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A professional football club is seeking dedicated individuals for the Safety Steward role at the Riverside Stadium. Responsibilities include ensuring the safety of visitors during events and assisting patrons. Ideal candidates will have excellent customer service and communication skills. Training in Spectator Safety is required prior to starting. This position requires flexibility to work weekends and public holidays.

Qualifications

• Candidates must be 18+ and eligible to work in the UK.
• Experience in a safety environment or crowd management is advantageous.
• Must complete Level 2 or equivalent in Spectator Safety prior to starting.

Responsibilities

• Assist in the safe operation of the Stadium during events.
• Monitor crowds for signs of distress or overcrowding.
• Provide assistance to first-time spectators.
• Ensure all exits and routes remain clear.
• Investigate incidents or emergencies among spectators.

Skills

Excellent customer service skills

Great communication skills

Organisational skills

Ability to work in a team

Polite and courteous manner

Job description

We’re looking for hard-working and dedicated individuals to join our Stewarding Team to provide a first-class service on match days and non-match day events. You will be responsible for the safety of all our visitors, employees and spectators attending the Riverside Stadium whilst, at the same time, maintaining a welcoming and friendly attitude.

SAFETY STEWARD ROLE

• Assist in the safe operation of the Stadium before, during and after an event.
• Monitor the crowd specifically in your area but also across the Stadium for signs of overcrowding or distress.
• Assist spectators who are first time visitors to the stadium and who are in need of help.
• Ensure that all approaches, spectator routes and exits are kept clear at all times.
• Identify, respond to and investigate any incident, emergency situation or occurrence amongst spectators.
• Know the location of key strategic points (i.e. emergency phones, first aid rooms, rendezvous points) and be able to operate the fire-fighting equipment within the stadium.
• Attend pre-match/post-match briefings & safety checks as required.
• To attend and actively contribute to training and development sessions organised by, or on behalf of, Middlesbrough Football Club.

CANDIDATES SHOULD

• Be aged 18+ and be eligible to work in the UK.
• Possess a polite, courteous and helpful manner with excellent customer service skills.
• Have the ability to work as an individual or as part of a team.
• Be organised and be able to work to time schedules & deadlines.
• Be professional, pro-active, able to use your own initiative along with having great communication skills and be smartly presented.
• Be flexible and available to work weekends, evenings and public/bank holidays.
• Ideally have experience of working to strict health and safety guidelines.
• It would be advantageous to have worked within a safety environment, previous stewarding or crowd management experience.

Please note if you are successful, you will be required to complete a Level 2 or equivalent in Spectator Safety prior to starting this role. Where possible we will arrange this training subject to each individual’s circumstances.

If you’d like to be part of a committed team and you demonstrate MFC’s core value behaviours, please apply through iRecruit.

Owing to the high volume of applications expected, if you have not been contacted within 2 weeks of the closing date, please assume that you have not been shortlisted for interview.

MFC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. MFC is also committed to the safeguarding of vulnerable groups.