Master Technician / Diagnostic Technician

Volkswagen Group; Bristol; On-site; GBP 35,000 - 47,000; Full time

Job summary

A leading automotive manufacturer in Bristol seeks a qualified Diagnostic Technician to diagnose and repair vehicle faults using advanced diagnostic equipment. Responsibilities include customer consultations, completing service documentation, and maintaining workshop standards. The ideal candidate will have NVQ level 3 in Motor Vehicle Repair, at least 2 years' experience, and the ability to mentor others. The role offers a salary between £35,000 and £47,000, plus generous benefits including annual leave and employee discounts.

Benefits

30 days annual leave

Contributory pension scheme

Life assurance scheme

Employee discounts on vehicles

Brand accredited training

Career progression support

Qualifications

• At least 2 years' experience as a qualified technician.
• Ability to communicate fault diagnostics clearly.
• High levels of integrity and organization.

Responsibilities

• Use diagnostic equipment to diagnose vehicle faults.
• Meet with customers to understand their problems.
• Complete relevant service documentation accurately.
• Work with colleagues to ensure great customer service.

Skills

Diagnostic repair works

Customer consultation

Coaching and mentoring

Attention to detail

Education

NVQ level 3 in Motor Vehicle Repair

Job description

• Use Diagnostic equipment and a systematic approach to ensure vehicle faults are diagnosed and rectified.
• Meet with customers to identify and clearly understand problems as and when required
• Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them
• Ensure all work is carried out observing safe working practices of self and others.
• Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor.
• Complete relevant service documentation (job sheets, PDI's, Service reports) in line with warranty and dealership requirements.
• Ensure that workshop housekeeping standards are always maintained including the use of special and personal tools.
• Work with other workshop and dealership colleagues to provide excellent customer service, share best practice when appropriate.
• You will be able to communicate with staff and customers over fault diagnostics in a clear and unambiguous way
• You will play a pivotal role in ensuring a first-time fix culture to maximise our customer satisfaction and experience
  Be a qualified diagnostic technician, master technician or similar level, capable of advanced diagnostic repair works. Be qualified at NVQ level 3 in Motor Vehicle Repair with at least 2 years' experience as qualified technician
• Be able to coach and mentor other Technicians
• Have experience of customer consultations
• Be able to provide technical assistance to your colleagues
• Have high levels of integrity
• Be organised and have a good attention to detail
  Salary basic £35,000-£47,000 Depending on experience, plus generous OTE
• 30 days annual leave (22 days + 8 Bank holidays)
• Increased annual leave with length of service
• An extra holiday day to celebrate your birthday
• 24/7 access to our employee assistance programme
• Contributory pension scheme
• Life assurance scheme
• Car benefit scheme (also available for immediate Family)
• Employee discounts on vehicles, MOTs, parts & servicing
• Brand accredited training
• Career progression: Ongoing support, coaching, and training