Master Roadside Technician

TieTalent; Godalming; Remote; GBP 33,300 - 40,700; Full time

Benefits offered by this job

Flexible work hours

Competitive salary

Work-life balance

Job summary

A leading roadside assistance provider in the UK is looking for a Master Roadside Technician to deliver exceptional servicing on-site. The role involves diagnosing vehicle issues and performing repairs at the roadside, ensuring safety for customers. Ideal candidates will have technical expertise and strong customer service skills, with a competitive salary of £37,000 p/a.

Qualifications

• Experience with vehicle diagnostics and repairs.
• Ability to provide excellent customer service.
• Familiarity with various makes and models of cars.

Responsibilities

• Provide roadside assistance to customers.
• Diagnose and repair vehicle faults at the roadside.
• Ensure safety of customers during service.

Skills

Vehicle diagnostics

Roadside repairs

Customer service

Tools

Diagnostic equipment

Recovery vehicle

Job description

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Westbourne background

Westbourne background

Westbourne provides class leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including:

Rapid response to stranded motorists.

Effective roadside repair with over 80% of cars fixed at the roadside.

Reassurance Westbourne give priority to vulnerable drivers.

Workshop back up Westbourne customers receive priority service at Company workshops backed up with a national network of motor codes approved repair facilities to get customers back on the road in the shortest possible time.

Individual customers are not numbers, everybody receives a tailored service based on individual circumstances.

Included in the range of services offered are

Roadside Assistance following vehicle breakdown for cars and commercial vehicles.

Vehicle Recovery following major breakdown or accident to any UK destination.

Workshop Repair when repair is not possible at the roadside and for general servicing and vehicle maintenance including MOT testing.

Secure vehicle parking for vehicles, normally following road traffic accident, awaiting insurance inspection or disposal.

Motoring advice and customer support.

Whilst many of the Company employees are based from their home address, Westbourne has operational sites across Southern England. All sites benefit from vehicle repair workshops, a fleet of rescue recovery vehicles and suitable stocks of replacement parts.

Roadside Technician Job Description.

Westbourne operates a fleet of fully equipped service vehicles across its working area.

You will be provided with a fully equipped roadside vehicle capable of a wide range of roadside repairs. Vehicles are fitted with the latest diagnostic equipment to quickly identify faults on a wide range of cars and light commercial vehicles.

Service vans are fitted with towing equipment capable of recovering the majority of motor vehicles either to a repair workshop or to the customers chosen destination.

The aim of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside. The ethos of Westbourne is to repair more cars than its competitors.

Roadside Vehicle breakdown encompasses breakdowns either at the customers home address or at any location within the UK.

The first priority of the technician is always the care and safety of any customers present with the vehicle.

All makes and models of vehicles are covered and technicians are expected to diagnose and repair the majority of faults at roadside.

Depending on workloads and call times technicians may be asked to carry out further basic repairs to these vehicles in the workshops.

In addition to the repair of vehicles, a roadside technician, where equipped with a suitable vehicle, will recover non repairable vehicles. Recovery use of roadside technicians is normally limited to more local recovery (within 60 miles), with long distance recovery carried out by dedicated recovery drivers.

BASIC SALARY: £37,000 p/a OTE £39,000-£46,000 depending on hours worked, length of service and optional overtime.

SHIFTS:

Monday to Friday 07.00 to 16.00

Alternating with

Monday to Friday 16.00 to 00.00

(this is an example of the shift patterns available).

This is a home based role giving the added advantage of not having to drive to and from work everyday.

TITL1_UKTJ

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Technology, Information and Internet

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