Master Diagnostic Support Technician

ECU Testing; Swadlincote; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive diagnostics firm in the UK seeks a Master Diagnostic Support Technician to provide expert remote support to mechanics and trade garages. The ideal candidate will have over 5 years of experience in automotive diagnostics, excellent analytical skills, and a strong passion for solving technical challenges. This role involves and troubleshooting complex vehicle faults and collaborating with technical teams, offering a great opportunity for career progression.

Benefits

32 days holiday per year

Free uniform and PPE

Free takeaway meal every Friday

Access to company gym

Birthday gifts and team-building events

Qualifications

• 5 years of experience in the automotive industry as a Master Technician or Diagnostic Technician.
• Excellent understanding of vehicle electronics and ECU systems.
• Strong analytical and communication skills.

Responsibilities

• Provide professional remote technical support to trade garages.
• Diagnose complex vehicle faults using structured questioning.
• Interpret fault codes and diagnostic reports.
• Collaborate with internal technical departments.
• Maintain accurate records of support cases.

Skills

Automotive diagnostics

Fault-finding

Customer communication

Technical reasoning

Job description

Are you an experienced automotive diagnostics professional looking to apply your expertise in a technical support environment? Whether you're a Master Technician ready to move off the tools, or you already work in a remote diagnostic or technical support role , this is an excellent opportunity to join a specialist team solving complex automotive faults every day.

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

We're looking for a Master Diagnostic Support Technician to provide expert-level remote assistance to trade garages and mechanics across the UK.

About the Role Based conveniently between Nottingham and Derby, right next to the scenic Shipley Country Park, you'll use your diagnostic experience and technical understanding to identify root causes of faults and guide workshops toward effective repair solutions.

This is a phone-based role focused on remote diagnosis and technical problem-solving.

You'll liaise closely with our engineering and workshop teams to ensure every case is handled accurately and efficiently.

Key Responsibilities

Provide professional remote technical support to trade garages and workshop technicians.

Diagnose complex vehicle faults using structured questioning, data interpretation, and technical reasoning.

Interpret fault codes, live data, and diagnostic reports to pinpoint root causes.

Collaborate with internal technical departments to resolve customer issues efficiently.

Maintain accurate records of support cases and technical findings.

Deliver clear, confident, and professional communication to customers.

What We're Looking For

5 years of experience in the automotive industry , ideally as a : Master Technician / Diagnostic Technician Technical Support Specialist / Technical Helpline Advisor Field Technical Expert or Warranty Diagnostics Professional

Excellent understanding of modern vehicle electronics, fault-finding, and ECU systems.

Strong analytical and communication skills with a customer-first mindset.

Comfortable working in a phone-based, team-oriented technical environment.

A passion for helping others solve technical challenges.

What We Offer

Full training on our products and systems, with continuous development opportunities.

32 days holiday per year (including bank holidays).

Free uniform and PPE.

Free takeaway meal every Friday (“Fat Friday”).

Access to a fully equipped company gym.

Birthday gifts, team-building events, and a fully funded Christmas party.

Excellent long-term career progression within a growing technical support division.

If you're a diagnostics expert who enjoys problem-solving, technical collaboration, and helping trade professionals get to the root of vehicle faults, this is the perfect next step in your career.