Master Diagnostic Support Technician

ECU Testing Ltd; Heanor; Remote; GBP 30,000 - 45,000; Full time

Job summary

A specialized automotive diagnostics company in the UK is seeking a Master Diagnostic Support Technician. In this phone-based role, you will provide remote technical assistance to trade garages and workshops, utilizing your extensive experience in automotive diagnostics. You’ll be part of a dynamic team focused on resolving complex vehicle faults efficiently. Comprehensive training and excellent career progression opportunities are provided.

Benefits

32 days holiday per year

Free uniform and PPE

Free takeaway meal every Friday

Access to a fully equipped company gym

Birthday gifts and team-building events

Fully funded Christmas party

Qualifications

• 5+ years of experience in the automotive industry.
• Excellent understanding of modern vehicle electronics and ECU systems.
• Comfortable working in a phone-based, team-oriented technical environment.

Responsibilities

• Provide professional remote technical support to trade garages.
• Diagnose complex vehicle faults using structured questioning.
• Collaborate with internal technical departments to resolve customer issues.

Skills

Automotive diagnostics

Technical support

Communication skills

Analytical skills

Job description

Are you an experienced automotive diagnostics professional looking to apply your expertise in a technical support environment? Whether you’re a Master Technician ready to move off the tools, or you already work in a remote diagnostic or technical support role, this is an excellent opportunity to join a specialist team solving complex automotive faults every day. We’re looking for a Master Diagnostic Support Technician to provide expert-level remote assistance to trade garages and mechanics across the UK.

About The Role

Based conveniently between Nottingham and Derby, right next to the scenic Shipley Country Park, you’ll use your diagnostic experience and technical understanding to identify root causes of faults and guide workshops toward effective repair solutions.

This is a phone-based role focused on remote diagnosis and technical problem-solving. You’ll liaise closely with our engineering and workshop teams to ensure every case is handled accurately and efficiently.

Key Responsibilities

• Provide professional remote technical support to trade garages and workshop technicians.
• Diagnose complex vehicle faults using structured questioning, data interpretation, and technical reasoning.
• Interpret fault codes, live data, and diagnostic reports to pinpoint root causes.
• Collaborate with internal technical departments to resolve customer issues efficiently.
• Maintain accurate records of support cases and technical findings.
• Deliver clear, confident, and professional communication to customers.

What We’re Looking For

• 5+ years of experience in the automotive industry, ideally as a:
• Master Technician / Diagnostic Technician
• Technical Support Specialist / Technical Helpline Advisor
• Field Technical Expert or Warranty Diagnostics Professional

• Excellent understanding of modern vehicle electronics, fault-finding, and ECU systems.
• Strong analytical and communication skills with a customer-first mindset.
• Comfortable working in a phone-based, team-oriented technical environment.
• A passion for helping others solve technical challenges.

What We Offer

• Full training on our products and systems, with continuous development opportunities.
• 32 days holiday per year (including bank holidays).
• Free uniform and PPE.
• Free takeaway meal every Friday ("Fat Friday").
• Access to a fully equipped company gym.
• Birthday gifts, team-building events, and a fully funded Christmas party.
• Excellent long-term career progression within a growing technical support division.

If you’re a diagnostics expert who enjoys problem-solving, technical collaboration, and helping trade professionals get to the root of vehicle faults, this is the perfect next step in your career.