Master Data & Credit Queries Specialist

Oxford University Press; Oxford; Hybrid; GBP 26,000; Full time

Job summary

A leading educational publisher in Oxford is looking for a Master Data and Query Resolutions Executive to manage customer onboarding and resolve queries within the Credit and Collections department. The successful candidate will need strong customer service abilities, experience handling large volumes of queries, and the competence in using Excel. The role operates on a hybrid basis with a focus on work/life balance, offering excellent benefits, including 25 days holiday, pension contributions, and a discretionary annual payment.

Benefits

25 days’ holiday plus bank holidays

Pension contributions up to 12%

Loans and savings schemes

Local discounts

Discretionary annual payment

Responsibilities

• Setting up and onboarding of new customers in Credit and Collections.
• Investigating and resolving customer queries and disputes.
• Maintaining customer data accuracy and up-to-date records.
• Creating regular query reports and dunning letters.
• Supporting Credit and Collections team with documentation.

Skills

Customer service and/or query resolution experience

Experience in dealing with large volume query environment

Excellent people and workload skills

Competent with Excel

Awareness of meaningful metrics

Experience of SAP

Experience in a shared service environment

Knowledge of the publishing industry

Association of Accounting Technicians (AAT)

Job description

A leading educational publisher in Oxford is looking for a Master Data and Query Resolutions Executive to manage customer onboarding and resolve queries within the Credit and Collections department. The successful candidate will need strong customer service abilities, experience handling large volumes of queries, and the competence in using Excel. The role operates on a hybrid basis with a focus on work/life balance, offering excellent benefits, including 25 days holiday, pension contributions, and a discretionary annual payment.