Mass Participation Assistant (Engagement)

Dementia UK; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A national charity organization in London is seeking a Mass Participation Assistant to support fundraising activities. This role involves coordinating day-to-day tasks, engaging with online communities, and maintaining the fundraising database. The ideal candidate should have experience with administrative processes and excellent relationship-building skills. A competitive salary and generous benefits package are offered, promoting a supportive and inclusive work environment.

Benefits

Enhanced maternity and paternity leave

8% employer pension contribution

Free health cashback plan

24/7 virtual GP access

Flexible working options

Learning and development opportunities

Qualifications

• Experience in following administrative processes.
• Ability to build positive relationships.
• Strong customer service skills.

Responsibilities

• Support the delivery of charity's mass participation fundraising programme.
• Coordinate day-to-day activities for fundraising.
• Engage with online communities and create compelling social media content.
• Assist with delivery of virtual events and maintain fundraising database.

Skills

Administrative processes

Relationship building

Networking

Customer service

Tools

MS Dynamics

Job description

Mass Participation Assistant

Due to an internal promotion we have an exciting opportunity to join Dementia UK as a Mass Participation Assistant. In this role, you will play a vital part in supporting the delivery of the charity's mass participation fundraising programme by coordinating day-to-day activities and ensuring an exceptional experience for our supporters. You will be the first point of contact for fundraising enquiries, provide administrative support across the team, and help maintain efficient systems and processes that underpin the success of our campaigns. In this role, you will engage with our online communities, writing compelling social media content, and supporting stewardship activities to inspire and motivate our supporters. You will also assist with the delivery of virtual events, help improve internal processes, and work closely with colleagues to ensure the supporter experience remains at the heart of everything we do. Other key elements of the role will be to maintain the fundraising database, MS Dynamics, to ensure all supporter information is accurate and up to date, and to support and onboard Volunteer Facebook Group Champions, ensuring they receive key documents, have clarity around campaigns they will be supporting on, and ensure they feel valued.

This role will be subject to a Basic DBS check.

Qualifications

We are looking for you to have experience of following administrative processes and the ability to build positive relationships, networking and/or customer service. We would love to hear from you! If you would like to find out more about the role, or have any queries, please get in touch with [e-mail].

Equality and Diversity Statement

Disability Confident. About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Benefits

enhanced maternity, paternity and adoption leave, and shared parental pay family-friendly policies 8% employer pension contribution (Aviva) three x basic life assurance cover free health cashback plan (Medicash): employee cover plus up to four dependent children 24/7 virtual GP access (UK registered), plus access to Best Doctors free, confidential employee assistance programme (Medicash) access to a wellbeing app flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more

learning and development opportunities including bespoke training and access to LinkedIn Learning) commitment to employee health and wellbeing. we have a Menopause Friendly accreditation and are a Disability Confident employer, In addition to a competitive salary and a generous benefits package, we truly value our people. It's important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion. Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.