Markets & Securities Services - Trade Support Assistant Vice President

SMBC Group; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

Life and invalidity insurance

Mental wellbeing support services

Learning & development opportunities

Job summary

SMBC Group is seeking an Assistant Vice President in the Operations & Administration (OAD) Customer Services Department to join our London team. The role focuses on delivering a first-class level of service to corporate clients and internal partners, resolving queries related to payments and day-to-day banking matters such as cash pooling.

You will bring experience in commercial payments or payment investigations, with a strong eye for detail and the ability to work in a fast-paced, demanding

Qualifications

• Background in commercial payments or payment investigations.
• Ability to deliver excellent customer service via phone and email.
• Strong attention to detail in a fast-paced environment.

Responsibilities

• Cover all aspects of payment investigations including beneficiary claims, non-receipt, sanctions and fraud referrals and general account enquiries.
• Review outstanding Nostro breaks and determine next steps for timely clearance.
• Execute and monitor daily Cash Pooling for customers across EMEA.
• Process retail banking products such as cheque payments in, standing orders, direct debits and BACS processing.
• Produce audit letters on behalf of customers.
• Manage tasks around RMA administration.
• Participate in UAT testing for new products, services and IT builds.

Skills

Commercial payments

Payment investigations

Customer service

Job description

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22 Sept 2026

London, LND, GB, E14 9JY

SMBC: A trusted partner for the long term

Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary

Is the next step in your career atSMBC Group EMEA? We’re looking for an Assistant Vice President for our Operations & Administration (OAD) Customer Services Department to join our team.

Working within the Customer Services team within the Operations Department to provide a first class level of customer service to both our corporate client base and our internal partners, resolving their queries and issues relating to payments as well as many other general day to day banking matters such as Cash Pooling.

We are looking for an experienced payment investigator who can bring their knowledge, skills and enthusiasm to the team in this ever evolving environment.

Business Area

Market Services - Operations

Position Description

The customer service team acts as a central point of contact for our corporate customers and our internal stakeholders including Front and Middle Office Teams as well as other back‑office teams dealing with diverse range of enquiries on a daily basis.

Our role will enable you to:

• Cover all aspects of payment investigations including beneficiary claiming non receipt, unable to apply, Sanction and Fraud customer referrals and general account enquiries
• Review outstanding Nostro Breaks and determine next steps to ensure their timely clearance
• Execute and monitor daily Cash Pooling for our customers across EMEA
• Process retail banking products such as Cheque pay in, Standing Orders, Direct Debits, BACS processing
• Produce Audit Letters on behalf of our customers
• Manage tasks around RMA Administration
• Get involved in UAT Testing for new products, services and general IT builds

What will you bring to the role?

• A background in Commercial payments / payment investigations
• Be able to deliver excellent customer service through a variety of channels such as phone call and email
• A strong attention to detail
• An ability to work in a fast pace and demanding environment

Customer Focus

Driving Change

Driving Results

Judgement and Decision Making

Strategic and Visionary

Trust and Integrity

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
• Access a wide range of learning and development opportunities and career progression opportunities

We recognise our role as a bank to support social change and welcome all applications, including those from groups often under‑represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long‑term condition whenever requested.

We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.

About SMBC

A trusted partner for the long term
United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we deliver a full suite of corporate finance products and solutions to our customers, including corporate, structured and trade finance, leveraged finance, loan market and treasury products. We can also provide investment banking and advisory services and a range of innovative solutions in global capital markets.
Find out more about what we do and who we are at https://www.smbcgroup.com/emea/careers