Marketplace Operations Manager (Cloud Service Providers)

Palo Alto Networks; Camden Town; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global cybersecurity firm in Camden Town is seeking a motivated Marketplace Operations Manager. This role focuses on creating private offers for public cloud services and facilitating sales processes. The ideal candidate thrives in a fast-paced environment, possesses strong process orientation, and has outstanding attention to detail. You'll work closely with sales and operations teams across EMEA, making this an exciting opportunity to support business growth.

Qualifications

• Strong communication skills for cross-functional collaboration.
• Experience in sales and operations management within a tech context.
• Ability to work under tight deadlines.

Responsibilities

• Create private offers for customers in CSP marketplace.
• Manage sales processing and ensure transaction fulfillment.
• Act as escalation point for private offer requests.

Skills

Process-oriented

Attention to detail

Ability to multitask

Subject matter expertise in marketplace operations

Job description

Palo Alto Networks is in need of a motivated & process-oriented Marketplace Operations Manager to support the creation and processing of Public Cloud Service Providers' (CSP) marketplace private offers, as well as facilitating smooth co-sell processes with the CSPs. We are looking for a motivated self starter who learns fast, and is passionate about supporting the growth of new businesses. The CSP Marketplace Operations Manager will be reporting to the EMEAL Partner Acceleration Director and work closely with the EMEAL CSP Alliance Manager. The Marketplace Operations Manager will also maintain close relationships with the global CSP, sales operations & order management teams. This role will be EMEA focused and requires attention to detail and ability to multi task and respond to tight deadlines. It is expected that the role will have consistent interaction with sales, channels, finance, deals desk, order processing across the region, as well as with the Global HQ team.

Your Responsibilities

• Work with sales to create private offers for customers in CSP marketplace
• Manage sales processing and work with order support teams to ensure fulfillment of transactions
• Occasionally act as escalation point for private offer requests and issues
• Work with relevant teams to identify root causes and communicate appropriately to internal stakeholders
• Provide subject matter expertise and training to internal team members and partners
• Create and manage sales opportunities in CSP partner portals
• Facilitate introductory calls between sales on shared opportunities, account mapping and other sales engagements.
• Develop reports, dashboards, metrics to measure and understand effectiveness of sales & marketing campaigns, and enablement activities
• Provide and understand program and insights reporting as required to the sales and finance teams
• Support projects and initiatives aligned with functional and company objectives