Marketplace Account Manager

HOLLAND AND BARRETT; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading health retailer in the UK seeks a Marketplace Manager to drive its Marketplace strategy and enhance supplier relationships. The ideal candidate will manage Marketplace growth, optimize product listings, and utilize data to improve performance. Experience in supplier management and tools like GA and Tableau are essential. This role is hybrid, requiring some office presence in Nuneaton or London, offering competitive salary and perks including discounts on products.

Benefits

25% discount on products

Pension contributions

Retailer discounts

Qualifications

• Solid experience in supplier management within a Marketplace.
• Commercial negotiation skills with a deep understanding of the market.
• Experience using analytics platforms to drive decisions.

Responsibilities

• Drive growth across Marketplace strategy and product ranges.
• Build and nurture supplier relationships for strategic partnerships.
• Use data insights to optimize performance and make informed decisions.

Skills

Supplier management

Marketplace trading

Commercial acumen

Data analysis

eCommerce understanding

Tools

GA

Tableau

Metabase

Job description

This isn't a strategy role where you'll spend your days in meetings talking about growth. It's a doing role. You'll be the one actually driving it.

Holland & Barrett is scaling its Marketplace range. That means more suppliers, more products, and more complexity. We need someone who knows how to manage that –someone who's worked in a Marketplace environment, understands the mechanics, and can spot commercial opportunities and act on them.

If you're looking for a role where you can make things happen, keep reading.

The Role

What You’ll Actually Be Doing

• Owning the Marketplace strategy and driving growth across new and existing ranges.
• Building and nurturing supplier relationships that go beyond transactional – think strategic partnerships that unlock stock depth, speed to site, and killer listings.
• Using data like a pro to spot trends, optimise performance, and make decisions that move the needle.
• Collaborating with commercial, digital, UX, product, and ops teams to ensure our Marketplace feels seamless to customers and aligned with our wider strategy.
• Forecasting demand, managing replenishment, and finding smart ways to shift excess inventory.
• Making sure our Marketplace doesn't just grow – it thrives.

How We Know You're Nailing It

• Marketplace sales are up. Way up.
• Our product listings are optimised, our conversion rates are climbing, and our customers are coming back for more.
• Suppliers love working with us – and we're their first call when they've got something new.
• Our Marketplace complements our core range, not competes with it.
• You're the go-to person for insights, ideas, and action.

Location

This role can be based in Nuneaton or London, and occasionally required to travel to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the office.

The Person

What You’ll Need

• Solid experience in supplier management and Marketplace trading. Amazon, eBay, Mirakl, or similar – you get how it works and how to win.
• Commercial acumen and negotiation skills that make suppliers sit up and listen.
• A data‑first mindset – you know your way around analytics platforms like GA, Tableau, Metabase, and you use them to drive decisions.
• A deep understanding of eCommerce – from customer journeys to trading cycles.
• Experience with CMS and merchandising tools to optimise digital performance.
• The ability to work cross‑functionally and bring people with you – even when the pace is fast and the pressure’s on.

What we offer

• The salary’s competitive – we'll talk numbers early.
• 25% off everything at H&B – even the fancy supplements.
• Pension contributions – because future‑you deserves a break.
• Perks from other retailers – discounts, advice, and savings from brands you actually use.
• And more – we won't list every perk, but it's more than just free fruit and a pool table.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).