Marketing Tech & Customer Intelligence Lead

GRIDSERVE; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

GRIDSERVE is seeking a Marketing Technology & Customer Intelligence Manager to own and optimise our marketing platforms, customer data capability and performance measurement, enabling compliant, data-driven decisions across membership growth and engagement.

You will act as business product owner for platforms such as Iterable, HubSpot and connected tools, shape a clear Martech roadmap, and collaborate with Tech, Data and Legal to ensure reliable systems and compliant data use.

Qualifications

• Experience in marketing operations, marketing technology, CRM operations or customer insight.
• Experience managing platforms such as Iterable, HubSpot, Salesforce Marketing Cloud, Braze, Klaviyo or similar.
• Experience with customer data, segmentation, lifecycle reporting, attribution and marketing performance measurement.
• Translating business requirements into technology, data or reporting requirements for technical teams.
• Experience with GDPR, consent, data governance or compliance-related marketing processes.

Responsibilities

• Own marketing platforms, data strategy and governance as the business product owner.
• Maintain a marketing technology roadmap, prioritising improvements, automation, integrations and efficiency.
• Collaborate with Technology and Data teams to define integration and data flow requirements.
• Ensure platforms are configured, governed and maintained to support CRM, campaigns, partnerships and membership activity.
• Identify opportunities to use automation and AI to improve marketing effectiveness and customer experience.

Skills

Marketing automation

CRM systems

Data flows

Stakeholder management

Analytical thinking

Education

Degree in Marketing/Business/Data/Tech

Degree or equivalent practical experience

Tools

HubSpot

Iterable

Salesforce Marketing Cloud

Braze

Klaviyo

Google Analytics

Job description

GRIDSERVE is seeking a Marketing Technology & Customer Intelligence Manager to own and optimise our marketing platforms, customer data capability and performance measurement, enabling compliant, data-driven decisions across membership growth and engagement.

You will act as business product owner for platforms such as Iterable, HubSpot and connected tools, shape a clear Martech roadmap, and collaborate with Tech, Data and Legal to ensure reliable systems and compliant data use.