Marketing Operations Manager (14 month Secondment)

lloyds banking group; Chester; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A leading financial services group is seeking a Marketing Operations Manager to enhance operational effectiveness within the Consumer Marketing team. The role involves strategic planning, managing marketing operations, and optimizing cross-functional projects. Candidates should possess strong marketing operations experience, excellent organizational skills, and proficiency in relevant tools. The position offers a hybrid working model and the opportunity to contribute to meaningful change in financial services.

Qualifications

• Proven experience in marketing operations or business support roles.
• Strong project management and organizational skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Act as a partner to the Consumer Marketing Director ensuring alignment with business goals.
• Drive operational excellence by optimizing workflows and tools.
• Manage the Director’s office including diary prioritization and coordination.

Skills

Marketing operations

Project management

Excellent communication

Strong organizational skills

Emotional intelligence

Proficiency in Microsoft Office

Tools

Jira

PowerBI

Tableau

Teams

Confluence

Job description

End Date: Thursday 20 November 2025

Salary Range: £59,850 - £66,500

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Hybrid Working

Job Description Summary

We are seeking a proactive, strategic, and highly organised Marketing Operations Manager to join our Consumer Marketing Bank & Borrow team (within Brands, Marketing & Experience) to support the Consumer Marketing Director and leadership team in delivering operational excellence, strategic alignment, and team effectiveness. This role is pivotal in ensuring the smooth running of the Consumer Marketing function, enabling delivery of key priorities, cross-functional projects, and driving continuous improvement across people, process, and performance.

This is a unique opportunity that blends marketing operations, business support, and strategic coordination—ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about making marketing teams more effective and impactful.

Job Description

Key Responsibilities

Strategic & Operational Enablement

• Act as a trusted partner to the Consumer Marketing Director, ensuring priorities are executed efficiently and aligned with broader business goals.
• Lead the planning and coordination of strategic initiatives, team delivery and cross-functional projects.
• Manage the team’s operating model, including planning cycles, governance routines, and performance tracking.

Marketing Operations

• Drive operational excellence by optimising workflows, tools (e.g. Jira), and processes across the marketing team.
• Collaborate with the Enablement Team to manage budgets, forecasts, and spend tracking across marketing.
• Support marketing risk and compliance responsibilities, including Records Management, Business Continuity, and High‑Risk Data submissions.

Leadership & Team Support

• Manage the Director’s office in partnership with the PA, including diary prioritisation, and briefing coordination.
• Provide secretariat support for leadership meetings, including agenda setting, paper preparation, and action tracking.
• Lead the delivery of the team’s people plan, including training & development, engagement initiatives, recognition, succession planning, and FTE management and recruitment coordination.

Communications & Culture

• Develop and deliver internal communications, including team updates, monthly calls, and leadership messaging.
• Organise and facilitate team events, away days, and workshops to foster collaboration and alignment.
• Build strong, empathetic relationships across the team and wider business to support shared goals.

Executive & Stakeholder Engagement

• Liaise with the Chief Marketing Officer’s office and other senior stakeholders to support marketing queries and cross‑functional initiatives.
• Represent the Consumer Marketing team in forums and working groups as needed.

Essential Skills & Experience

• Proven experience in marketing operations, business support, or strategic enablement roles with a good understanding of the Group and BMX function.
• Strong project management and organisational skills, with the ability to manage multiple priorities.
• Excellent written and verbal communication skills, with a flair for storytelling and stakeholder engagement.
• High emotional intelligence and the ability to build trusted relationships at all levels.
• Comfortable working independently and in ambiguity and shaping new ways of working.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), analytics & insights tools (PowerBI and Tableau) and collaboration tools (e.g. Jira, Teams, Confluence, Workfront).

Desirable Attributes

• Experience in financial services or regulated industries.
• Familiarity with marketing technology and performance reporting.
• A passion for continuous improvement and team culture.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.