Marketing Operations Manager

Micheldever Tyre Services; Oakley; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading tyre service provider in the UK is seeking a Marketing Operations Manager to drive end-to-end delivery of marketing campaigns and fulfillments across multiple brands. This senior role requires expertise in operational excellence, with responsibilities that include strategic planning, team leadership, and budget management. You will lead a small team to optimize processes, ensure compliance, and provide valuable insights to the Marketing Leadership Team. A strong understanding of tools like Monday.Com and HubSpot is essential for success in this position.

Qualifications

• Proven expertise in operational management and project execution.
• Strong experience in leading marketing teams and campaigns.
• Ability to analyze data and manage budgets effectively.

Responsibilities

• Develop and execute the Marketing Operations Business Plan.
• Lead a team, ensuring high performance and compliance.
• Oversee all aspects of campaign delivery and fulfillment.

Skills

Project management

Workflow optimisation

Analytical skills

Team leadership

Budget management

Tools

Monday.Com

HubSpot

Zapier

Excel

Job description

Our marketing team is undergoing an exciting transformation - and we're looking for exceptional talent to join us. As we build a more digitally focused, data-driven marketing function, we're investing in people who can own strategy and execution across paid search, SEO, and social media - working closely with best-in-class agencies. Here, you'll have the autonomy to innovate, the data to make decisions, and the platform to make a visible impact. If you're driven by results, thrive in collaborative environments, and want to shape the future of legendary brands, this is your chance. The Marketing Operations Manager is a senior operations role accountable for the end-to-end delivery of all non-digital shared services including marketing campaigns, fulfilment, and events across Protyre, MTS, and tyre brands (House, Premium, Specialist), supporting the Group's £150m+ annual revenue. The job holder owns operational excellence and runs a unified operating model for all shared services, leading a team of three to execute flawlessly - on time, on budget, and to brief - enabling Brand Managers to focus on strategy and creative. You will drive process optimization, automation, technology integration, and cross-functional coordination to ensure agile, scalable, and fully compliant marketing operations in a fast-paced automotive environment. You will be fully accountable for operational cost efficiency, on-time campaign delivery, compliance (ASA, GDPR, brand guidelines), supplier performance, and will provide monthly performance reporting and insights to the Marketing Leadership Team (MLT).

Responsibilities

• Operational Planning & Leadership
• Develop and present the annual Marketing Operations Business Plan, with quarterly performance updates.
• Lead and develop three direct reports with clear objectives and annual reviews.
• Build a high-performance, agile, and compliant team culture.
• End-to-End Campaign Delivery
• Oversee national and local campaigns across digital, in-centre, and dealer channels.
• Ensure full brief adherence, run daily stand-ups, remove blockers, and escalate risks early.
• Coordinate cross-functional teams via weekly syncs and shared dashboards.
• Fulfilment Excellence
• Manage POS production, merchandising, dealer kits, and print/digital workflows.
• Ensure high accuracy and on-time dispatch across all fulfilment activity.
• Improve speed and efficiency using automation and print-on-demand solutions.
• Events Portfolio
• Lead trade shows, dealer conferences, and centre activations from planning to evaluation.
• Deliver improvements in attendee satisfaction and lead conversion.
• Manage venue sourcing, logistics, suppliers, and post-event analysis.
• Budget Ownership & Procurement
• Own the marketing operations budget, approving spend and negotiating supplier contracts.
• Manage PO systems, invoice tracking, and monthly P&L reporting.
• Drive cost efficiency across all operational activity.
• Process Optimization & Automation
• Implement and optimise workflows in Monday.Com, HubSpot, and Zapier.
• Automate briefing, approvals, asset routing, and reporting to reduce manual effort.
• Compliance & Risk Management
• Ensure ASA, GDPR, and brand guideline compliance across all outputs.
• Conduct pre-launch audits, maintain a compliance log, and elevate risks proactively.
• Performance Monitoring & Reporting
• Track OTIF, costs, quality, and digital metrics using PHOCAS, Monday.Com, and Google Analytics.
• Present the monthly Operations Performance Deck to the Marketing Leadership Team.
• Health & Safety
• Ensure Health & Safety compliance across fulfilment, logistics, and event activity.

Qualifications

• An operational expert with strong project management and workflow optimisation skills.
• Experienced in leading teams and delivering multi-channel marketing activity.
• Analytical, commercially minded, and confident managing budgets.
• A natural problem-solver who can simplify complexity and drive efficiency.
• Skilled in tools such as Monday.Com, HubSpot, Zapier, and Excel.
• Comfortable working at speed, with exceptional attention to detail.

Micheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide, (20 percent of the total UK market) and employing approximately 2100 employees - company wide. To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. This is achieved by skilled, focused and