Marketing Operations Manager

Dragonpass; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Dragonpass is seeking a Marketing Operations Manager to streamline systems, data and processes that enable our marketing teams to deliver effective campaigns. You’ll manage marketing technology, workflows and cross-functional collaboration across a global organisation.

You’ll support planning, execution, tracking and reporting of campaigns across multiple channels, with a strong focus on data quality and process consistency to drive scalable marketing impact.

Qualifications

• Experience in marketing operations, marketing technology, campaign operations or a related role.
• Experience managing and improving marketing workflows, processes and technology to support campaign delivery.
• Knowledge of marketing automation, CRM platforms and campaign management tools.
• The ability to support campaign planning, execution, tracking and performance reporting across multiple channels.
• Strong analytical skills, with experience using marketing data to measure results, identify trends and recommend improvements.
• Excellent organisation and project management skills, with the ability to prioritise competing demands and deliver to deadlines.
• Confidence working with cross-functional and international stakeholders, and communicating operational requirements clearly.
• A detail-focused approach to data quality, documentation, process consistency and compliance.
• A proactive mindset and a genuine interest in using technology and insight to make marketing more effective.

Responsibilities

• Manage marketing technology and workflows to support campaign delivery.
• Help connect marketing strategy with execution and ensure tools, data and processes enable efficient work.
• Support accurate performance reporting across markets and channels.
• Identify opportunities to scale and standardise marketing processes across the organisation.

Skills

Marketing operations

Campaign workflows

Marketing data analysis

Cross-functional collaboration

Project management

Data quality

Campaign measurement

Tools

Marketing automation

CRM platforms

Campaign management tools

Job description

At Dragonpass, we're transforming the way people connect with travel, lifestyle and loyalty experiences. Trusted by leading financial institutions, airlines, travel brands and businesses around the world, our technology powers premium customer experiences for millions of users globally.

As we continue to grow, we're looking for a Marketing Operations Manager to help strengthen the systems, processes and insights that enable our marketing teams to deliver effective, measurable campaigns.

The Opportunity

This is an opportunity to play a central role in the operational delivery of marketing at a fast-growing, international business. You'll help connect marketing strategy with execution, making sure our teams have the tools, data and processes they need to work efficiently and demonstrate impact.

Working closely with Marketing, Product, Sales, Technology and regional teams, you'll manage marketing technology and workflows, improve campaign operations and support accurate performance reporting. You'll identify opportunities to make our marketing processes more scalable, consistent and effective across markets.

What We're Looking For

We're looking for a structured, analytical Marketing Operations Manager who enjoys improving how marketing works. You'll be comfortable managing systems and processes, working with data and collaborating with stakeholders across a global organisation.

You'll bring:

• Experience in marketing operations, marketing technology, campaign operations or a related role.
• Experience managing and improving marketing workflows, processes and technology to support campaign delivery.
• Knowledge of marketing automation, CRM platforms and campaign management tools.
• The ability to support campaign planning, execution, tracking and performance reporting across multiple channels.
• Strong analytical skills, with experience using marketing data to measure results, identify trends and recommend improvements.
• Excellent organisation and project management skills, with the ability to prioritise competing demands and deliver to deadlines.
• Confidence working with cross-functional and international stakeholders, and communicating operational requirements clearly.
• A detail-focused approach to data quality, documentation, process consistency and compliance.
• A proactive mindset and a genuine interest in using technology and insight to make marketing more effective.

Most importantly, you'll be someone who enjoys bringing structure to complex work, building strong working relationships and helping teams deliver better marketing outcomes.

Why Dragonpass?

At Dragonpass, you'll join a truly global organisation with an ambitious growth agenda, an entrepreneurial spirit and a culture that values collaboration, innovation and fresh thinking.

We offer:

• The opportunity to support marketing activity for a global business serving millions of customers.
• Exposure to international markets, leading brands and enterprise clients.
• A collaborative, inclusive and supportive working environment.
• The chance to improve marketing operations, technology and processes across the business.
• Opportunities for professional growth and career development within a growing organisation.