Marketing Coordinator

Metropolitan Gaming; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Discounts across travel

Pension & life cover

Food discounts

Season ticket loan

Cycle to work

Refer a friend bonus

Job summary

Metropolitan Gaming is seeking a proactive Marketing Coordinator to support the Marketing Manager and senior management in delivering local marketing plans for our London venues.

You will help build annual calendars, manage budgets, coordinate promotions, and update websites and social channels to drive visitation and spend. This role requires collaborative engagement with gaming and F&B teams to maximize guest experiences.

Qualifications

• Experience in delivering local marketing campaigns.
• Ability to manage marketing budgets and invoices.
• Strong written and verbal communication skills.

Responsibilities

• Prepare an annual marketing and events calendar for the casino venues.
• Support budget controls; process invoices, forecast marketing spend.
• Execute promotions and marketing activities as advised.
• Ensure the website and digital channels are accurate and up to date.
• Develop social media content in line with local and central strategy.
• Coordinate with gaming and F&B teams for marketing support.
• Create monthly email/SMS communications per promotional calendar and guidelines.
• Ensure signage and in-property communications are current and well organized.

Skills

Marketing coordination

Budget management

Social media

Event planning

Stakeholder liaison

Education

Marketing degree or equivalent

Tools

CMS platform

Email marketing tool

Social media tools

Job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.
It's about energy. Atmosphere. Service that's sharp and in sync with the moment.

Driven by people, we're a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you're upbeat, curious and ready to get involved, you'll feel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job. You'll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, you can also expect:

• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward

What We Are Looking For

We are looking for a Marketing Coordinator to support senior management and Marketing Manager in the delivery and execution of local marketing plans for the venues to meet visitation and financial targets.

The Role

• Prepare an annual marketing and events calendar in the casino, ensuring collateral is in place on time and operational teams are fully briefed.
• Support appropriate budgetary controls. Process invoices, monitor and raise accruals and forecast marketing spend.
• Execute central promotions and marketing activity on a project basis as advised.
• Ensure the casino's website and digital channels are accurate and up to date.
• Develop social media posts in line with the local and central strategy.
• Liaise with departmental heads from gaming and F&B around activities that may require marketing support.
• Create the monthly email and SMS communications in line with the promotional calendar, and adhering group guidelines and approval processes.
• Ensure all signage and on-property communications are current and in good order in line with our operational standards. Manage a point of sale schedule for the property.

• Plan the events programme and source and book live entertainment and decorations as appropriate.
• Champion the loyalty programme on property, supporting new card sign up targets, and card usage via casino employees.
• Provide oversight of the on-property multi-media system ensuring that content is current and that any system failures are reported.
• Support the Senior Marketing Manager and Venue Director in the development of local third party marketing relationships.
• Utilise the print management system to produce marketing collateral to agreed briefs.
• Ensure that brand guidelines are adhered to and all marketing collateral is approved via agreed channels.
• Manage local filming requests and co-ordinate accordingly.
• Ensure that all activity passes the compliance marketing checklist and is approved via the required channels.

Service Behaviours

Our Marketing Coordinators are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.