Marketing and New Growth Researcher - 12 month FTC

Experian Information Solutions, Inc.; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global data company is seeking a Researcher on a 12-month FTC basis to join their Consumer Services division. This hybrid role requires conducting research to identify growth opportunities, running various studies, and analyzing data. Candidates should have experience in user research, preferably in the FinTech sector, and possess strong stakeholder management and project management skills. The role promotes a diverse and inclusive work culture with excellent benefits including hybrid working and discretionary bonuses.

Benefits

Great compensation and discretionary bonus

Core benefits including pension and healthcare

25 days annual leave with additional options

Hybrid working – 2 days a week in the office

Qualifications

• Excellent user research experience gained ideally within the FinTech sector.
• Proven knowledge of quantitative research methodologies.
• Hands-on experience with a range of qualitative and quantitative research methods.

Responsibilities

• Conduct research to uncover areas of growth opportunity for the business.
• Plan and run qualitative and quantitative studies.
• Analyse qualitative and quantitative data to create actionable insights.

Skills

User research experience in FinTech

Quantitative research methodologies

Qualitative research methods

Research planning

Stakeholder management

Project management skills

Job description

Overview

We're hiring a Researcher on a 12-month FTC basis to join our Experian Consumer Services (ECS) division of the global data group Experian. We are responsible for the direct-to-consumer credit business, helping consumers take control of their financial health and support their journey through life’s big moments. You will help us uncover how we can innovate and take Experian further, driving value for our customers. This is a new role working with multiple stakeholders across the consumer side of the business. The role is hybrid and will require coming into our London office 2 days a week.

Responsibilities

• Conduct research to uncover areas of growth opportunity for the business, tapping into currently unmet customer needs.
• Plan and run qualitative and quantitative studies.
• Independently define research goals and create research proposals.
• Analyse qualitative and quantitative data to create actionable insights and recommendations.
• Work with our other researchers to connect insights and ideas across multiple teams and projects.
• Synthesise findings into clear, actionable insights that connect directly to product outcomes and our goals.
• Collaborate with product, design, marketing and other teams to integrate user research findings into our product development process.
• Help evolve our research practice, operations, tools, and ways of working across domains.
• Raise the profile of the team by identifying and sharing insights and success stories, and helping other areas understand the value and contribution of research.

Qualifications

• Excellent user research experience gained ideally within the FinTech sector.
• Proven knowledge of quantitative research methodologies and practices.
• Hands‑on experience with a range of qualitative and quantitative research methods and techniques.
• Experience creating research plans and defining objectives and methodologies.
• Experience managing stakeholders.
• Strong planning and project management skills, adapting to changing priorities.

About the Company

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), Experian has a team of 22,500 people across 32 countries, with corporate headquarters in Dublin, Ireland. Learn more at experianplc.com.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering, the list goes on. Experian's people‑first approach is award‑winning; Worlds Best Workplaces 2025 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024, among others. Check out Experian Life on social or our Careers Site to understand why.

Benefits

• Hybrid working – 2 days a week in the office.
• Great compensation and discretionary bonus.
• Core benefits including pension, Bupa healthcare, Sharesave scheme and more.
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian is proud to be an Equal Opportunity and affirmative action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.