Marketing And Engagement Manager

Restaurant Associates; City of Westminster; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hospitality partner in the UK is seeking a Marketing & Engagement Manager to enhance customer experience through innovative marketing activities. The role involves developing integrated campaigns, managing communication materials, and working closely with culinary teams and stakeholders. Ideal candidates will have strong marketing experience in hospitality or foodservice, confidence with creative tools, and excellent communication skills. Competitive benefits and career growth opportunities are offered.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Exclusive travel discounts

Food shop discounts

Cinema ticket discounts

Cash rewards for spending

Wellness and mindfulness classes

Qualifications

• Experience in hospitality, foodservice, or guest-focused environments.
• Ability to craft multi-channel communication programmes.
• Strong commercial awareness and written communication skills.

Responsibilities

• Develop integrated marketing campaigns across multiple channels.
• Produce client-ready communication materials and manage an engagement calendar.
• Analyze campaign performance for improvement.

Skills

Strong marketing experience within hospitality

Proven ability to execute multi-channel programmes

Confidence with creative tools like Canva

Excellent stakeholder management

Data-driven decision-making

Creative and pragmatic thinking

Tools

Canva

Creative Suite

Job description

Are you a creative, commercially minded marketer who truly understands the pace and nuance of hospitality and food‑led environments? We're seeking a Marketing & Engagement Manager to deliver standout engagement and marketing activity that elevates the customer experience and drives operational and commercial success. In this role, you will shape and deliver a diverse marketing strategy that supports a large, multi‑site hospitality operation. You'll lead the development of campaigns, digital initiatives, and engagement programmes that bring food stories to life, enhance on‑site experiences, and support continued innovation. You'll work closely with operational teams, culinary leads, suppliers, and client stakeholders to ensure that every activation, from menu launches to themed events, lands with impact.

Responsibilities

• Develop and deliver integrated marketing campaigns across digital, social, content and in‑location channels.
• Create client‑ready communication materials including weekly packs and quarterly review decks.
• Build and manage a rolling engagement calendar focused on food, wellbeing, and experience‑led activity.
• Ensure food counters, displays and spaces consistently reflect high hospitality standards and compelling provenance storytelling.
• Produce and brief creative assets, POS, visual materials and promotional collateral.
• Lead digital content on apps and platforms, including activity updates, ingredient stories and customer comms.
• Support new digital initiatives and transitions across the sector.
• Drive employee engagement, feedback loops, culinary insight gathering, and wellbeing‑focused activity.
• Manage themed events, seasonal activations, supplier collaborations and on‑site set‑ups.
• Analyse campaign performance and build commercially sound business cases.

Qualifications

• Strong marketing experience within hospitality, foodservice, retail food or similar guest‑focused environments.
• Proven ability to craft and execute multi‑channel communication programmes.
• Confidence working with creative tools such as Canva (Creative Suite desirable).
• A collaborative style with excellent stakeholder management.
• A balance of strategic thinking and hands‑on delivery.
• Data‑driven decision‑making and strong commercial awareness.
• Excellent written and verbal communication skills.
• Creativity, pragmatism, and the ability to work with pace and agility.

Why Join?

This is an exciting opportunity to shape marketing and engagement activity for a large, fast‑moving hospitality operation. If you're passionate about food, customer experience, and delivering creative initiatives that make a real impact, we'd love to hear from you.

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Benefits

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un‑wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families