Marketing and Customer Experience Champion

Oxford Brookes University; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading educational publisher seeks a Marketing & Customer Experience Champion to define marketing strategy and enhance customer engagement. The role requires strong marketing experience and exceptional communication skills. You'll play a vital role in expanding the brand and fostering a community of educators while working in a supportive and flexible environment.

Benefits

25 days holiday

Hybrid working options

Competitive pension scheme

Well-being support

Discounted gym facilities

Qualifications

• Demonstrable experience in marketing and customer service.
• Strong verbal and written communication skills.
• Experience in managing social media and digital marketing campaigns.

Responsibilities

• Develop and execute comprehensive marketing campaigns.
• Manage customer engagement and support.
• Manage digital channels and build community.

Skills

Marketing experience

Customer service skills

Communication skills

Social media management

Problem-solving skills

Job description

About Hamilton Brookes
Hamilton Brookes, an integral part of Oxford Brookes University, is a leading educational publisher dedicated to providing high-quality resources for primary schools. Our work directly supports the university's strategic goals of national impact and external engagement. By focusing on creating valuable teaching resources and building strong external partnerships, we empower educators and contribute to improved learning outcomes for children across the country.

Overview

The Opportunity: We are seeking a proactive and creative Marketing & Customer Experience Champion to become the voice and face of Hamilton Brookes. In this pivotal role, you will be responsible for defining and delivering our marketing strategy and ensuring a seamless and positive experience for our customers. You will play a crucial part in growing our brand, expanding our user base, and fostering a loyal community of educators.

Responsibilities

• Marketing Strategy: Develop and execute comprehensive marketing campaigns to raise brand awareness and drive subscriptions through digital, content, and event-based channels.
• Customer Experience: Act as the primary champion for our customers, managing all customer engagement and support to ensure a positive experience and high retention rates.
• Brand & Community: Manage our digital channels, including social media, newsletters, and blogs, to build a vibrant and engaged community around the Hamilton Brookes brand.
• Data Analysis: Utilise customer data and feedback to inform marketing decisions and identify opportunities for product and service improvement.
• Events & Outreach: Organise and attend events to connect with educators, build relationships, and promote our mission and resources.

What We're Looking For

We are seeking an energetic and organised professional with a passion for marketing and a deep commitment to customer satisfaction. You will have a proven ability to manage multiple priorities and communicate effectively with a wide range of stakeholders.

• Demonstrable experience in marketing and customer service.
• Strong verbal and written communication skills.
• Experience in managing social media and digital marketing campaigns.
• A proactive and resourceful approach to problem-solving.
• Knowledge of the UK primary education sector is desirable but not essential.

Why Join Us?

This is a unique opportunity to directly impact the growth of an organisation that makes a real difference to teachers and children every day. You will join a small, agile team where your ideas are valued and your work directly contributes to our mission and the university's strategic goals. We offer a supportive and flexible working environment where professional growth is encouraged.

• As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday, rising with your service, plus 8 Bank Holidays and additional University concessionary Days (approx 5 per year).
• We encourage and support hybrid working where the role allows and ensure that you have the necessary equipment to allow you to work flexibly.
• We have an extremely competitive Local Government pension scheme with a 19.2% Employer contribution rate, as well as providing all staff with financial education, a comprehensive employee assistance helpline.
• We prioritise the well-being of our employees—both physically and mentally, as well as financially. That's why we provide a diverse and comprehensive benefits package to support our team.
• In addition, all employees have access to: Discounted rates for the University sports & gym facilities; Brookes on-site Nursery; Discounted travel options; TOTUM card discount scheme; Relocation scheme (for moves over 30 miles); Training and development opportunities; Connected community - Brookes have a wide variety of staff networks which instil a sense of community offering employees a space for support, guidance and friendship making it a vibrant and inclusive place to work.

How to Apply

If you are a driven professional ready to champion our brand and customers, please complete the online application form and upload your CV with covering letter detalig how you meet the criteria.

Equality, diversity and inclusion

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer we guarantee to interview any disabled applicant who meets the essential selection criteria.