Market Street Team Leader

Morrisons; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount

Additional 10% discount card

Subsidised in-store cafe

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits

MyPerks discounts

Charity payroll donations

Family-friendly policies

Job summary

Morrisons is seeking a Market Street Team Leader to guide our counters (Deli, Bakery, Pie Shop, Fresh to Go) and ensure top-notch service for local shoppers. You’ll coach a multi-skill team, coordinate daily communications, and work with managers to deliver sales plans while maintaining high standards of cleanliness and food safety.

You’ll lead with confidence, develop your team, and manage daily priorities to ensure excellent customer experiences across all counters.

Qualifications

• Strong leadership experience in fresh food counters and counter teams.
• Proven ability to coach colleagues across departments.
• Excellent customer service focus with the ability to resolve queries quickly.
• Knowledge of food safety standards and compliance.

Responsibilities

• Lead and support the counter team to deliver great service and vibrant displays.
• Coach multi-skill colleagues across departments and work with managers to drive performance.
• Contribute to sales plans using product knowledge and active selling to hit targets.
• Maintain high shopkeeping standards, minimise waste, and ensure food safety compliance.

Skills

Team leadership

Coaching

Customer service

Food safety

Operations planning

Job description

More about the role

Our Market Street counters - from the Deli and Oven Fresh to the Pie Shop, Bakery, Cake Shop, and Fresh to Go - are at the absolute heart of what makes our stores special. As a Market Street Team Leader, you’ll lead and support our foodmakers to deliver great service, vibrant counter displays, and tasty food for our local shoppers every day.

You’ll coach your team, multi-skill colleagues across departments, and work alongside managers to deliver sales and keep standards high.

In this role, you’ll be on hand to:

• Put customers first: Lead your team to deliver friendly, attentive service across all counters, listening to customer feedback and helping resolve queries quickly.
• Lead and support your team: Coordinate day-to-day counter communication, multi-skilling colleagues across departments and coaching them to build confidence and high performance.
• Drive sales and availability: Work in partnership with managers to deliver departmental sales plans, using product knowledge and active selling to build trade and hit targets.
• Keep operations safe and legal: Maintain high shopkeeping standards, follow production plans to minimise waste and markdowns, and ensure full compliance with food safety and health regulations.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

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• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

Whether you’re an experienced Team Leader or a skilled counter colleague ready to take the next step, if you care about quality fresh food and great customer service, we'd love to hear from you.

You’ll be the kind of person who:

• Leads and coaches with confidence: Ideally has strong operational knowledge of fresh food counters, with proven experience in leading teams and coaching colleagues for success.
• Builds strong, supportive teams: Creates an encouraging department environment where achievements are recognised, ideas are shared, and everyone feels valued.
• Organises and plans effectively: Able to plan workload efficiently, handle daily priorities smoothly, and analyse department data to spot opportunities with the Market Street Manager.
• Keeps a firm grip on the basics: Takes a practical approach to daily routines, keeping a close eye on stock rotation, date code checking, food safety, and waste reduction.