Market Intelligence Manager

Bright Horizons; Northampton; On-site; GBP 45,000 - 60,000; Full time

Job summary

A family services provider in Northampton seeks a Market Intelligence Manager to drive strategic growth through market insights and competitive analysis. The ideal candidate has over 5 years of experience in market intelligence and is skilled in data analysis and tools like Power BI. This role offers flexible working and substantial benefits, contributing to a supportive team environment.

Benefits

Flexible working and holiday entitlements

40% discounted childcare

Annual awards gala

Discounts on retailers, cinema tickets, and more

Wellbeing resources

Qualifications

• 5+ years in market intelligence, competitive or business analysis.
• Strong B2B research background, ideally in professional services or workplace solutions.
• Experience with CMS tools, preferably Highspot or similar.

Responsibilities

• Conduct comprehensive analysis of trends across our focus sectors.
• Monitor and analyse competitor activities, strategies, and market positioning.
• Track relevant government policy developments that could impact our clients.
• Utilise and maintain Highspot as the primary content management system.
• Build and maintain a network of external subject matter experts.

Skills

Data analysis

Power BI

Tableau

Statistical analysis

Market forecasting

Competitive intelligence

Education

Bachelor’s in business, Economics, Market Research, or related field

Master’s preferred

Tools

Highspot

Job description

Market Intelligence Manager – Work + Family Division Join our Business Intelligence team to lead market insights and competitive analysis that drive strategic growth. Reporting to the VP of Growth Enablement and Operations, you’ll deliver actionable intelligence to support client engagement and positioning of Bright Horizons’ Work + Family services. You’ll monitor trends, analyse competitors, track policy changes, and collaborate with experts to keep us ahead in market understanding.

Benefits

• Flexible working and holiday entitlements
• 40% discounted childcare
• Annual awards gala
• Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
• Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

Why Bright Horizons? We are driven by our HEART values (Honesty, Excellence, Accountability, Respect, and Teamwork). If your values align, you’d be a great fit to join one of our 300 nurseries across the UK. We’ve also been voted Great Place to Work every year since 2006 – and achieving Great Place for Wellbeing, Women, and Development. Did you know, Bright Horizons Foundation for Children charity has been established since 2005 supporting the lives of thousands of children and families in crisis, across almost 100 locations? Each Bright Horizons colleague is entitled to a paid volunteer day every year!

Responsibilities

• Market Analysis & Trend Identification
  • Conduct comprehensive analysis of trends across our focus sectors that have potential business impact
  • Identify and evaluate emerging trends from adjacent sectors that could provide future growth opportunities
  • Develop and maintain sector‑specific benchmark data to inform strategic positioning
  • Create regular market intelligence reports and presentations for leadership and client teams
• Competitive Intelligence
  • Monitor and analyse competitor activities, strategies, and market positioning
  • Develop competitive intelligence frameworks to assess threats and opportunities
  • Provide strategic recommendations on how to position Bright Horizons’ Work + Family services against competitors
  • Track competitor pricing, service offerings, and market messaging
• Policy & Regulatory Monitoring
  • Track relevant government policy developments that could impact our clients and service utilisation
  • Analyse policy implications and provide recommendations to internal stakeholders
  • Maintain awareness of regulatory changes across our key markets and sectors
  • Collaborate with internal teams to assess policy impact on business operations
• Content Management & Knowledge Sharing
  • Utilise and maintain Highspot as the primary content management system for market intelligence
  • Ensure all insights, reports, and analysis are easily accessible to relevant client teams
  • Maintain Highspot as the single source of truth for market intelligence content
  • Create and update content libraries to support sales and client engagement activities
• Stakeholder Engagement & Network Building
  • Build and maintain a network of external subject matter experts across relevant industries
  • Establish relationships with key market analysts, researchers, and thought leaders
  • Collaborate with internal teams, such as marketing and research, to gather market feedback and insights
  • Facilitate knowledge sharing sessions and market briefings for internal stakeholders

Technical & Analytical Skills

• Sharp data analysis and research skills
• Skilled in Power BI, Tableau, and presentation tools
• Solid grasp of stats and market modelling
• Background in HR, benefits, or family services a plus
• Knows the ins and outs of policy and regulation
• Competitive intelligence savvyStrong on trends and market forecasting

Education & Experience

• Bachelor’s in business, Economics, Market Research, or related field (Master’s preferred)
• 5+ years in market intelligence, competitive or business analysis
• Strong B2B research background, ideally in professional services or workplace solutions
• Experience with CMS tools, preferably Highspot or similar

Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants. Please note, due to our sector all roles are subject to an Enhanced DBS.