Maritime Customer Success Manager: Drive Adoption & Impact

Kpler; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading maritime intelligence company is seeking a Customer Success Manager to enhance maritime clients' use of their intelligence solutions. The role requires building strong client relationships, ensuring successful onboarding, and driving platform adoption. Candidates should have 1+ years of relevant experience, strong communication skills, and familiarity with maritime workflows. Join a diverse team and help clients make informed decisions in an evolving industry.

Benefits

Diverse global team

Opportunities for client success

Supportive work environment

Qualifications

• 1+ years of experience in Customer Success, Account Management, or a client-facing role—within maritime, shipping analytics, or commodities data services.
• Strong understanding of maritime workflows, industry stakeholders, and vessel tracking data.
• Proven track record managing diverse accounts with varying levels of complexity and technical engagement.

Responsibilities

• Build and nurture strong, proactive relationships with maritime clients.
• Deliver seamless onboarding experiences, ensuring clients are set up for success.
• Develop and execute tailored engagement campaigns to drive adoption.

Skills

Customer Success

Relationship Building

Maritime Workflows

Communication

Organized

Education

Relevant educational background in the maritime sector

Tools

Salesforce

Excel

APIs

Job description

A leading maritime intelligence company is seeking a Customer Success Manager to enhance maritime clients' use of their intelligence solutions. The role requires building strong client relationships, ensuring successful onboarding, and driving platform adoption. Candidates should have 1+ years of relevant experience, strong communication skills, and familiarity with maritime workflows. Join a diverse team and help clients make informed decisions in an evolving industry.