Marine Tours Reservations & Retail Specialist

Journey Beyond; Exmouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading tourism operator is seeking a Reservations & Retail Sales Officer in Exmouth, UK. This role focuses on managing guest inquiries and bookings, ensuring exceptional customer service, and engaging with guests in retail operations. The ideal candidate will have experience in reservations or retail and possess strong communication skills. Join a dynamic team and enjoy benefits such as a positive work environment and generous discounts on travel experiences.

Benefits

Generous discounts on travel experiences

Attractive salary

Study Assistance Policy

Opportunities for career progression

Employee Assistance Program

Private Health discounts

Qualifications

• Relevant experience in reservations, retail, tourism or hospitality.
• Proficient in using booking systems and computer applications.
• Excellent customer interaction skills in a fast-paced environment.

Responsibilities

• Manage guest expectations and provide accurate information.
• Process customer information and handle bookings efficiently.
• Engage with guests in the retail space and promote merchandise.
• Act as point of contact for guest feedback and complaints.

Skills

Strong communication skills

Customer service orientation

Detail-oriented

Ability to handle inquiries

Team player

Education

PADI Dive Master qualification (or willingness to obtain)

RSA certificate

Exmouth Shire Food Handling certificate (or willingness to obtain)

Tools

Rezdy

CustomLinc

MS Office

Job description

A leading tourism operator is seeking a Reservations & Retail Sales Officer in Exmouth, UK. This role focuses on managing guest inquiries and bookings, ensuring exceptional customer service, and engaging with guests in retail operations. The ideal candidate will have experience in reservations or retail and possess strong communication skills. Join a dynamic team and enjoy benefits such as a positive work environment and generous discounts on travel experiences.