Maps Reporting Specialist with TURKISH Language

Cognizant; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technology company is seeking a Maps Reporting Specialist fluent in Turkish to join their London team. This role involves delivering exceptional customer support for maps services, analyzing map data, and collaborating with a global team to enhance the user experience. Ideal candidates should have technical support experience and strong communication skills in both Turkish and English. The position offers a hybrid working model.

Qualifications

• 2+ years technical support or other problem-solving experience required.
• Fluency in English is a must; Turkish is preferred.
• Experience with information validation.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data for precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Oral & written communication skills in English and Turkish

Technical support or problem solving experience

Attention to detail

Customer service background

QGIS skills

Education

Graduation/15 years of education

Tools

Mac OS X

Job description

Maps Reporting Specialist with TURKISH Language

Location – London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model – Hybrid.

Contract Type - One Year Fixed Term Contract

Are you passionate about customer service and fluent in Turkish? We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Turkish Language! Your responsibilities would include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and Turkish.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate should have:

• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and Self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

EEO Statement: Apple is an equal opportunity employer.