Maps Reporting Specialist with Macedonian

Cognizant; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A technology services company in London is seeking a candidate for customer support for their maps service. The ideal applicant should have strong communication skills in English and technical support experience. You will analyze map data for quality and collaborate with a global team. This hybrid role requires attention to detail and a customer service background is preferred.

Qualifications

• Must have good oral & written communication skills.
• Fluency in English is required for all tools and communication.
• Minimum qualification requirement is graduation/15 years of education.

Responsibilities

• Deliver exceptional customer support for our maps service.
• Analyze and report map data for precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Oral and written communication skills

Fluent English

Technical support experience

Attention to detail

Customer service background

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Overview

Location – London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model – Hybrid.

Responsibilities

• Deliver exceptional customer support for our maps service, analyze and report map data to ensure precision and quality, and collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, and speak fluent English and the target language.
• English fluency is required as all tools, communication, documentation, training, and work are in English.
• English language skill of candidate is assessed using Apple-provided Comms assessment.
• Setup, configure and maintain devices for editing, testing, and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is the minimum qualification requirement.
• Interest in Apple products and/or mapping (preferred but not required).
• Mac OS X experience is preferred.

Ideal candidate

• 2+ years of technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain a positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations, e.g., direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).