Maps Reporting Specialist with Dutch

Cognizant; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in London is seeking a Maps Reporting Specialist fluent in Dutch to join their team. The ideal candidate will provide exceptional customer support for maps services, analyze map data, and collaborate globally to enhance user experience. Candidates should have strong communication skills in English and Dutch, along with technical support experience. This role offers a hybrid work model with opportunities for growth.

Qualifications

• Must have good oral & written communication skills in English and Dutch.
• 2+ years technical support or problem-solving experience required.
• Attention to detail and self-motivated.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data for precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Fluent English

Fluent Dutch

Technical support experience

Research skills

Customer service

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Maps Reporting Specialist with Dutch Language

Location – London (22 Bishopsgate, City of London, London EC2N 4A)

Work Model – Hybrid.

Are you passionate about customer service and fluent in Dutch? We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Dutch Language! Your responsibilities would include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and Dutch.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment.
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate should have

• 2+ years technical support or other problem-solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.