Maps Reporting Specialist with Bengali

Cognizant; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A major technology company in London seeks a Maps Reporting Specialist fluent in Bengali and English. Responsibilities include providing exceptional customer support for maps services, analyzing map data, and collaborating with a global team. Candidates should have 2+ years of technical support experience, strong communication skills, and a keen attention to detail. This is a hybrid position with a one-year fixed-term contract.

Qualifications

• 2+ years of technical support or other problem solving experience required.
• Interest in Apple products and/or mapping is preferred.
• Ability to summarize information from different spoken and written sources.

Responsibilities

• Provide customer support for maps services ensuring accuracy and quality.
• Analyze and report on map data to improve user experience.
• Collaborate with a global team on enhancing mapping services.

Skills

Fluent English

Good oral & written communication skills

Attention to detail

Technical support experience

Research skills

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Overview

Location – London (22 Bishopsgate, City of London, London EC2N 4A). Work Model – Hybrid. Contract Type - One Year Fixed Term Contract.

We’re looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Bengali Language. Your responsibilities would include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Responsibilities

• Provide customer support for maps services, ensuring accuracy and quality of map data.
• Analyze and report on map data to support product improvements and user experience.
• Collaborate with a global team to enhance maps-related workflows and services.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and the target language.
• English fluency is required as all tools, communication, documentation, training, and work are in English.
• English language skill of candidate is assessed using Apple provided Comms assessment.
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is the minimum qualification requirement.
• Interest in Apple products and/or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate

• 2+ years of technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations, i.e., direct communications with customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).