Manufacturing IT/OT Support Technician

Rullion Managed Services; Worcester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Worcestershire is seeking a Manufacturing IT / OT Support Technician who will ensure quality technology delivery to critical manufacturing operations. The role involves providing IT support, managing network connectivity, and engaging in cybersecurity measures to safeguard production systems. Ideal candidates will have a degree in IT or Engineering and experience in industrial manufacturing environments. This position offers a pay rate of £25 - £30 per hour for a duration of 12 months.

Qualifications

• Experience in a technology support role, ideally in industrial OT environments.
• Foundational knowledge of IT networking principles.
• Ability to work independently and collaboratively.

Responsibilities

• Provide hands-on support for IT / OT systems in manufacturing.
• Collaborate with teams to maximize equipment uptime.
• Assist in the implementation of IT / OT projects.

Skills

Technology support experience

Communication skills

Stakeholder engagement

Cybersecurity knowledge

Time management

Education

Degree in Information Technology or Engineering

Tools

IIOT connectivity (e.g., OPC UA)

Cloud platforms (e.g., AWS)

Job description

Job Title: Manufacturing IT / OT Support Technician

Location: Worcester

Pay Rate: £25 - £30 per hour PAYE

Duration: 12 Months

Role Purpose

The Manufacturing IT / OT Support Technician ensures the quality of technology delivery to critical manufacturing operations in Worcester. This role supports secure, efficient and standardised digital operations across production systems, contributing to both local and global digitalisation initiatives. The role will support the convergence and development of the location’s IT / OT network infrastructure and requires a strong industrial cyber‑security focus, ensuring alignment with corporate security standards and safeguarding production systems from cyber threats. As part of a small, agile team, the technician will engage in a balanced mix of independent and collaborative work to deliver high‑quality digital services and secure connectivity to production areas. The technician will also provide support to the existing IT Technical User Support technician.

Key Responsibilities

• Operational Support & Optimisation
  • Provide hands‑on support for IT / OT systems in the manufacturing environment.
  • Collaborate with engineering, operations and maintenance teams to maximise equipment uptime and throughput.
  • Support local and global manufacturing software solutions.
  • Support IT Technical User Support activities including providing holiday cover.
• Project Implementation
  • Assist in the local implementation of IT / OT projects.
  • Ensure compliance with global standards such as ISO / IEC 27001 and IEC 62443.
  • Implement and maintain hardware / software standards for the production areas.
• Network & Asset Management
  • Set up and maintain secure network connectivity for OT hardware and external vendor equipment.
  • Contribute detailed documentation of local network architecture.
  • Manage local OT assets and support IT business continuity planning, including disaster recovery.
• Collaboration & Communication
  • Serve as a technical liaison between IT, OT, engineering and business teams.
  • Participate in global Manufacturing IT / OT community initiatives to standardise services.
  • Ensure high‑quality service delivery through measurable productivity and security metrics.
• Cybersecurity
  • Implement and maintain secure and resilient operations of IT and OT systems within the factory environment.
  • Coordinate with global cybersecurity teams and local stakeholders to implement, monitor and improve cybersecurity measures.
  • Collaborate with engineering, operations and maintenance teams to ensure secure system configurations and patch management.
  • Support the onboarding of new digital assets, ensuring compliance with cybersecurity requirements from day one.

Skills & Qualifications

• Required
  • Degree in Information Technology, Engineering or a related field.
  • Some experience in a technology support role, ideally with experience in industrial manufacturing OT environments.
  • Foundational knowledge of IT networking principles.
  • Strong communication and stakeholder engagement skills.
  • Familiarity with cybersecurity frameworks and industrial cybersecurity standards.
  • Effective time management and problem‑solving abilities with an entrepreneurial mindset.
  • Ability to work independently and collaboratively within a team.
• Preferred
  • Experience with IIOT machine connectivity (e.g., OPC UA) and cloud platforms such as AWS Connected Factory.
  • Familiarity with OT hardware such as PLCs, HMIs and sensors.

Rullion supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please contact us on (phone number removed).

Information

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.