Manufacturing Account Coordinator

Expert Employment; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Plymouth is seeking an experienced Account Coordinator to manage business orders for customer accounts. The role emphasizes delivering excellent customer service, addressing issues, and ensuring smooth order processing. Ideal candidates have customer service experience, proficiency in MS Office, and the right to work in the UK.

Qualifications

• Proven customer service experience; manufacturing experience is a plus.
• Proficient in MS Office (Excel, PowerPoint); knowledge of SAP is an advantage.
• Must have the right to work in the UK; security clearance may be required.

Responsibilities

• Manage customer accounts, providing proactive support and updates on order progress.
• Take ownership of customer issues and see problems through to resolution.
• Liaise with internal departments to ensure smooth order transitions.
• Process orders and maintain accurate records.
• Support continuous improvement in customer service and account management.

Skills

Customer service experience

Proficient in MS Office

Problem resolution

Tools

SAP

Job description

Overview

We are seeking an experienced Account Coordinator to manage new and repeat business orders for assigned customer accounts. This role focuses on delivering excellent customer service, resolving issues efficiently, and ensuring smooth order processing from start to shipment.

Responsibilities

• Manage customer accounts, providing proactive support and updates on order progress.
• Take ownership of customer issues and see problems through to resolution.
• Liaise with internal departments to ensure smooth order transitions.
• Process orders and maintain accurate records.
• Support continuous improvement in customer service and account management.

Qualifications

• Proven customer service experience: manufacturing experience is a plus.
• Proficient in MS Office (Excel, PowerPoint): SAP knowledge is an advantage.
• Must have the right to work in the UK: security clearance may be required.