Manufacturing Account Coordinator

Expert Employment; Bickleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading employment agency in the UK is seeking an experienced Account Coordinator to manage customer accounts and improve service delivery. The ideal candidate will have proven customer service experience and proficiency in MS Office. This role requires ownership of issues and ensuring smooth order processing from start to shipment.

Qualifications

• Proven customer service experience, preferably in manufacturing.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Must have the right to work in the UK; security clearance may be required.

Responsibilities

• Manage customer accounts, providing proactive support and updates.
• Take ownership of customer issues and ensure resolutions.
• Liaise with internal departments for smooth order transitions.
• Process orders and maintain accurate records.
• Support continuous improvement in customer service and account management.

Skills

Customer service experience

MS Office proficiency

Problem-solving

Tools

SAP

Job description

Overview

We are seeking an experienced Account Coordinator to manage new and repeat business orders for assigned customer accounts. This role focuses on delivering excellent customer service, resolving issues efficiently, and ensuring smooth order processing from start to shipment.

Responsibilities

• Manage customer accounts, providing proactive support and updates on order progress.
• Take ownership of customer issues and see problems through to resolution.
• Liaise with internal departments to ensure smooth order transitions.
• Process orders and maintain accurate records.
• Support continuous improvement in customer service and account management.

Qualifications

• Proven customer service experience; manufacturing experience is a plus.
• Proficient in MS Office (Excel, PowerPoint); SAP knowledge is an advantage.
• Must have the right to work in the UK; security clearance may be required