Mandarin Speaking Butler for MSC Cruises

V.Group; City Of London; Remote; GBP 40,000 - 60,000; Full time

Job summary

A luxury cruise line is looking for a Mandarin Speaking Butler to provide exceptional service aboard their ships. The ideal candidate will have proven experience in high-end hospitality, possess strong interpersonal skills, and be able to adapt to a dynamic environment. Responsibilities include welcoming guests and ensuring their needs are met throughout their journey. This role requires impeccable presentation and a commitment to delivering five-star service.

Qualifications

• Proven experience as a Butler or Personal Concierge in luxury settings.
• Extensive knowledge of fine dining and premium beverages.
• Strong organizational skills with ability to multitask.

Responsibilities

• Welcome guests and assist them throughout their stay.
• Provide information about facilities and services available.
• Handle guest inquiries and resolve complaints professionally.

Skills

Fluent in English

Strong interpersonal skills

Ability to provide tailored service

Knowledge of luxury service etiquette

Experience in high-end hospitality

Education

Relevant qualifications in hospitality

Job description

Mandarin Speaking Butler for MSC Cruises

Department: Hotel

Employment Type: Contract

Location: Shipboard

Description

V.Ships Leisure is looking for Chinese Speaking Butler on behalf of MSC Cruises.

• As a Yacht Club Butler, you are the epitome of luxury service, ensuring our most discerning guests enjoy an exclusive and personalized experience.
• Your impeccable attention to detail, refined hospitality skills, and discreet yet proactive approach make every moment onboard truly exceptional.
• From anticipating guest needs to curating bespoke experiences, you elevate the Yacht Club atmosphere to the highest standards of excellence.
• Your role is not just about service; it is about crafting unforgettable moments that exceed expectations and define world-class cruising.

Key Responsibilities

• Leads by example, consistently conveying a positive attitude, to maintain a high standard of personal appearance and grooming and pride in her/his work.
• Embarkation duties: available at the terminal check in to welcome the guests responsible for welcoming them to their cabins and assisting them throughout their stay.
• Responsible in providing all the information that guests need to enjoy their stay this may include providing information on the facilities available and the services able to be booked, excursions, transportation availability, spa services etc.
• Responsible for assisting guests become familiar with facilities and controls including air conditioning, location of life jackets, muster station, emergency information, TV remote, safe, light switches…
• Handles Guests inquiries and complaints under the supervision of the head butler and ensures that they are resolved quickly, courteously, professionally and to Guests total satisfaction.

Education/Experience/Qualifications:

• Fluent in English (oral and written); additional European languages are a strong advantage.
• Proven experience as a Butler, Personal Concierge, or in a similar high-end hospitality role, preferably onboard a luxury cruise ship, five-star hotel, or private estate.
• Extensive knowledge of luxury service etiquette, fine dining, and premium beverage offerings.
• Demonstrated ability to provide tailored, intuitive service while maintaining discretion and professionalism.
• Strong interpersonal skills, with the ability to anticipate guest needs and provide solutions proactively.
• Experience in coordinating and managing guest requests, reservations, and VIP services.
• Ability to adapt to a dynamic, fast-paced environment while maintaining grace under pressure.
• Relevant qualifications in hospitality, luxury service, or butler training.
• Impeccable presentation, refined manners, and a commitment to delivering five-star service.
• Strong organizational skills with the ability to multitask and prioritize guest needs.
• Flexibility to work a rotating schedule, including weekends and holidays, in a shipboard environment.
• A passion for excellence, discretion, and a deep understanding of luxury guest expectations.