Manchester - Permanent STARS Relief Front of House, Brand Ambassador

Securitas; Manchester; On-site; GBP 14,000; Full time

Job summary

A leading security services provider is seeking an experienced Front of House, Brand Ambassador in Manchester. The role combines high-end customer service with security responsibilities, ensuring a welcoming environment for staff and visitors. Candidates must have excellent communication skills and a full UK driving license as travel is necessary. The position offers a competitive hourly wage of £13.15, working 48 hours per week over 5 days including weekends.

Qualifications

• Experience in customer service environments.
• Full UK driving licence and own vehicle are required.

Responsibilities

• Meet and greet all staff, visitors, and contractors professionally.
• Deliver a high-end customer focused experience.
• Work closely with client contacts to maintain a welcoming environment.
• Assist in emergency situations and respond to varying priorities.

Skills

Customer service

Professional communication

Attention to detail

Safety and emergency response

Job description

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team. Working for our high-profile clients in the Manchester area. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

• 48 hours per week
• 5 days over 7 (weekends included)
• 13.15 Per Hour
• Due to the nature of the role, a full UK driving licence and access to your own vehicle are required.
• Various start and finish times, site dependant
• Responsibilities:
• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
• Patrolling
• Data monitoring
• General Security duties
• Locking and Unlocking premises
• Liaising with clients/tenants/
• Attending to alarms
• Inductions for staff/visitors