Managing Agent Contract Manager

L&Q Living; Greater London; Híbrido; GBP 49.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent pension plan

28 days annual leave + BH

Westfield Health Cash Plan

Life assurance

Volunteer days

Descripción de la vacante

L&Q Living in London is looking for a Managing Agent Contract Manager to hold external managing agents and landlords to account, ensuring each service charge delivers value and every contract complies with lease obligations.

We expect you to champion residents, drive accountability and navigate complex regulatory requirements, while delivering excellent housing service and resident outcomes.

Formación

• Proven expertise in leasehold block management across large estates or multi-tenure sites.
• Strong legal and regulatory knowledge (Landlord & Tenant Act 1985, Leasehold Reform Acts).
• Confidence in challenging service charges and enforcing compliance.
• Professional credibility with TPI or RICS (or equivalent).
• Excellent stakeholder and negotiation skills for senior-level partners.
• Thrives in a strategic role where law, compliance, and resident outcomes collide.

Responsabilidades

• Ensuring fairness & compliance by validating and challenging service charges to meet lease and legislative requirements.
• Driving accountability by holding managing agents and landlords to account for service quality and value.
• Championing residents by resolving disputes, challenging underperformance, and ensuring transparency.

Conocimientos

Leasehold block management

Legal & regulatory knowledge

Challenging service charges

Stakeholder & negotiation skills

Strategic thinking

Educación

RICS membership or equivalent

Descripción del empleo

Contract Type: 1x Permanent and 1x 12 Month FTC, Full Time, 35 hours

Salary: £48,691 to £53,725 per annum (London weighted salary) dependant on experience

Grade: 9

Reporting Office: London, Stratford

Persona: Agile/hybrid working- office based 20-40% (3-4 days working from home)

Closing Date:14 th October 2026

Interview Dates:20th October 2026, To be taken via MS Teams

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join our Customer Services Team at L&Q:

At L&Q, we are committed to providing our residents with excellent housing services, behind that mission is a complex world of leases, service charges, compliance, and relationships with managing agents.

That’s where you come in.

As Managing Agent Contract Manager is at the heart of this, you’ll be the person who holds external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract stands up to scrutiny, and every resident receives the standard of service they deserve.

This isn’t just another management role, it’s a role with real influence, high visibility, and tangible impact and you will be the trusted expert to protect the interests of L&Q , our residents and uphold regulatory compliance.

Your impact in the role:

• Ensuring fairness & compliance validating and challenging service charges, making sure costs meet lease and legislative requirements.
• Driving accountability holding managing agents and landlords to account for the quality and value of services delivered.
• Championing residents resolving disputes, challenging poor performance, and ensuring transparency.

What you'll bring:

• Proven expertise in leasehold block management, ideally across large, multi-tenure or complex estates.
• Strong legal and regulatory knowledge, including the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024.
• Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases.
• Professional credibility ideally with TPI or RICS (or equivalent experience).
• Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels.
• The ability to thrive in a strategic role where law, compliance, and resident outcomes collide.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security.Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!