Managerial Supervisor

Devaney Medical Centre; Wirral; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic medical practice in Wirral seeks an experienced administrator to provide high-level operational and administrative support. The ideal candidate will have NHS experience and will assist with HR, compliance, and patient liaison. Key responsibilities include managing appointment schedules and financial oversight. This role is crucial to ensure the day-to-day operations run smoothly and efficiently within the practice. The position is expected to offer competitive salary and opportunities for professional development.

Benefits

Support for professional development

Qualifications

• NHS experience preferable in a managerial role.
• Experience in a GP practice or healthcare setting.
• Experience with patient liaison or complaints handling.

Responsibilities

• Assisting the managerial support team on a daily basis.
• Managing appointment book and capacity planning.
• Liaising with internal and external stakeholders.

Skills

Strong administrative and organisational skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Discretion and understanding of confidentiality

Tools

NHS systems (e.g. EMIS, QOF)

Job description

To provide high-level administrative and operational support to the management team, assisting with HR, staffing, operational management, audits, compliance, patient liaison, and data management. The postholder will act as a key link between managerial support, reception, and management, ensuring the smooth day-to-day running of the Practice. NHS experience is preferable (managerial role).

Salary & Working hours

Salary : negotiable depending on experience (expected range between £16/hr and £18/hr)

Main duties of the job

Assisting Managerial support team on a daily basis as needed. Assisting Deputy Practice Manager in the following duties:

• Staff rotas, GP holidays and coordination of locum cover
• management of appointment book and capacity planning .
• searches, QOF, CQRS submissions, quarterly and ad-hoc claims
• processing wages and supporting accounts, invoicing claims and reconciliations
• New user set-up and system access management
• PCN EMIS management ensuring sessions are allocated to the correct Nurse/GP.
• room hosting planning , invoicing and reconciliation
• Student invoices and reconciliation
• oversight and processing of claims and financial queries

Job summary

To provide high-level administrative and operational support to the management team, assisting with HR, staffing, operational management, audits, compliance, patient liaison, and data management. The postholder will act a key link between managerial support, reception, and management, ensuring the smooth day-to-day running of the Practice. NHS experience is preferable (managerial role).

Salary & Working hours

Salary : negotiable depending on experience (expected range between £16/hr and £18/hr)

Working Hours 30-37 hours per week over 5 days per week

Main duties of the job

Assisting Managerial support team on a daily basis as needed. Assisting Deputy Practice Manager in the following duties:

Operational, Financial & Administrative Management

• Staff rotas, GP holidays and coordination of locum cover
• management of appointment book and capacity planning .
• searches, QOF, CQRS submissions, quarterly and ad-hoc claims
• processing wages and supporting accounts, invoicing claims and reconciliations
• New user set-up and system access management
• PCN EMIS management ensuring sessions are allocated to the correct Nurse/GP.

Financial oversight & invoicing

• room hosting planning , invoicing and reconciliation
• Student invoices and reconciliation
• oversight and processing of claims and financial queries

IT Systems & facilities

• First - line support for IT queries and assistance in reviewing and implementing new IT products.
• Responsibility for building and facilities related matters.

People, PCN & Stakeholder Liaison

• Liaising with and maintaining effective working relationships with ARRS staff, PCN and the wider multidisciplinary team.
• Acting as a key point of contact for internal and external stakeholders

Governance, Communication & Meetings

• Managing complaints in line with Practice policy
• Oversight of Clarity TeamNet and practice email communications
• Preparing meeting agendas , taking minutes and arranging meetings

General Practice Support

• Managing and responding to the wide range of unquantifiable tasks that arise daily to ensure the smooth running of the practice.

About us

We are an energetic 6 GP Partnership & Management team.

Friendly , busy and hard-working with excellent and supportive communication within the team with a reputation for being a dynamic and forward-thinking practice committed to providing a high standard of patient care.

Practice will provide support for professional development

Job description

Job responsibilities

Assisting Managerial support team on a daily basis as needed

To assist DPM in the following duties

Operational, Financial & Administrative Management

• Staff rotas, GP holidays, and coordination of locum cover.
• Management of appointment book and capacity planning.
• Searches, QOF, CQRS submissions, quarterly and ad-hoc claims.
• Processing wages and supporting accounts, invoicing, claims, and reconciliation.
• New user set-up and system access management.
• PCN EMIS management, ensuring sessions are allocated to the correct Nurse/GP.

Financial Oversight & Invoicing

• Room hosting planning, invoicing, and reconciliation.
• Student invoices and reconciliation.
• Oversight and processing of claims and financial queries.

IT, Systems & Facilities

• First-line support for IT queries and assistance in reviewing and implementing new IT products.
• Responsibility for building and facilities related matters

People, PCN & Stakeholder Liaison

• Liaising with and maintaining effective working relationships with ARRS staff, PCN, and the wider multidisciplinary team.
• Acting as a key point of contact for internal and external stakeholders.

Governance, Communication & Meetings

• Managing complaints in line with Practice policy.
• Oversight of Clarity TeamNet and practice email communications.
• Preparing meeting agendas, taking minutes, and arranging meetings.

General Practice Support

• Managing and responding to the wide range of unquantifiable tasks that arise daily to ensure the smooth running of the Practice.

Person Specification

Experience

Essential

• NHS experience preferable ( managerial role)
• Strong administrative and organisational skills
• Experience in A GP practice or healthcare setting
• Knowledge of NHS systems and protocols ( e.g EMIS, QOF)
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Discretion and understanding of confidentiality and GDPR
• Experience in financial administration , HR support or Staff management
• Experience with patient liaison or complaints handling

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Devaney Medical Centre

Address

40 Balls Road

Oxton

Wirral

Merseyside

CH43 5RE

Employer's website

https://www.devaneymedicalcentre.nhs.uk/ (Opens in a new tab)