Manager - Technical Onboarding

Henry Schein One group; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading tech firm in dental care is looking for a Manager of Technical Onboarding to lead a team ensuring a smooth customer onboarding experience. Responsibilities include overseeing the entire onboarding process, implementing scalable solutions, and fostering a high-performance team culture. The ideal candidate will have at least 3 years of technical leadership experience within SaaS or healthcare technology, with a strong focus on customer engagement and data management.

Qualifications

• 3+ years’ experience leading technical teams within SaaS or healthcare technology.
• Demonstrated ability to lead teams through significant change.
• Strong technical expertise in Digital imaging systems and data migrations.

Responsibilities

• Lead the Technical Onboarding team to enhance customer experience.
• Supervise the full technical onboarding lifecycle for data migrations.
• Implement scalable processes for efficient onboarding.

Skills

Team leadership

Customer engagement

Technical expertise in digital imaging

Data migrations

Collaboration with cross-functional teams

Job description

About Us

At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.

We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.

Culture matters to us. Celebrated as one of the Sunday Times UK's Best Places to Work companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.

What We Do

Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas.

Clinical AI-powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x-ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.

Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.

Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.

Your Impact

As Manager of Technical Onboarding, you’ll bring together the expertise of Imaging and Data Conversions and be at the heart of our customers’ journey, ensuring onboarding is a smooth, stress-free and effortless experience for every customer. You will partner with our Product and Engineering teams to bring smarter tools and automation to life, so that every project is delivered with speed, accuracy and compliance.

In this role you will build and inspire a high performing technical team that loves to solve challenges, and your leadership will set the tone for how customers experience our platform from day one, an impact that lasts long after go-live.

What You'll Do

• Lead the Technical Onboarding team, creating a high-performance culture of accountability, collaboration, and customer-first service across imaging and conversions.
• Recruit, coach, and develop team members, ensuring continuous professional growth and strong team morale.
• Oversee the full technical onboarding lifecycle for both imaging and conversions, ensuring projects are delivered accurately, securely, and on time.
• Drive pipeline management for imaging installations, image conversions, data migrations, and complex technical support cases.
• Establish KPIs, reporting, and dashboards to track delivery, quality, and efficiency of both the team and process.
• Implement scalable processes and continuous improvement initiatives to make onboarding faster, smarter, and more consistent. Regularly review and refine onboarding methodologies to reduce risk, improve accuracy, and shorten time-to-value for customers.
• Serve as an escalation point for complex customer onboarding cases, ensuring issues are resolved quickly and effectively.
• Partner with Sales, Onboarding, Training and Customer Success to align expectations, communicate timelines, and ensure smooth customer handovers.
• Promote best practices in customer engagement, ensuring onboarding is a stress-free and positive experience for customers and their staff.
• Provide technical expertise in dental imaging technologies, data migrations, and SaaS onboarding processes.
• Ensure compliance with industry regulations (including imaging as a medical device), security requirements, and data protection standards.
• Collaborate with Product, Engineering, and Operations teams to identify onboarding challenges, influence product development, and implement tooling/automation.
• Deliver operational insights, reports, and forecasts for leadership, contributing to board-level reporting and strategic decision-making.
• Own and improve documentation, workflows, and CRM records for all onboarding processes.
• Proactively identify systemic issues, mapping out changes needed to prevent recurrence.

What You'll Bring With You

• 3+ years’ experience leading technical teams within SaaS, healthcare technology, or related industries
• Strong past experience with technical roles focused on the integration of data, images or systems
• Demonstrated ability to lead teams through significant change, including adopting digital-first approaches, embracing scalable solutions and ability to manage multi-disciplinary teams (e.g. Imaging, Data Conversions, Technical Onboarding)
• A strong history of fostering a culture of excellence, continuous improvement, and collaboration, with the ability to coach and inspire teams to achieve ambitious goals.
• Superior communication and interpersonal skills to build trust and influence stakeholders across all levels, both internally and externally.
• Strong technical expertise in Digital imaging systems, data migrations and associated software/hardware integrations.
• A customer-first mindset, with the ability to address challenges strategically and deliver innovative, impactful solutions that enhance the customer onboarding experience.
• A results-oriented approach with the ability to analyse data, distil customer feedback, and leverage insights to improve technical strategies and processes.

Diversity

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.

Our Values

Everyone at Henry Schein One is encouraged to live and demonstrate our core values:

Community

• Each Person is as Important as the Next
• Open Communication
• Diversity & Inclusion

Caring

• Corporate Citizenship
• Shared Success

Career

• Ethics
• Recognise Creativity & Encourage it
• People are our Greatest Asset

We look forward to hearing from you :)