Manager, Technical Business Analyst

External; North East; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global technology company is seeking a Technical Business Analyst Manager to lead the Business Analyst team in the UK. You will be responsible for mentoring team members, managing project backlogs, and ensuring strong client relationships. The ideal candidate has over 10 years of experience in technical analysis with a solid understanding of Agile development processes. The role offers competitive benefits and requires up to 25% travel.

Benefits

Group health coverage

401(k) plan with company match

Employee discounts

Generous paid holiday schedule

Qualifications

• 5 years experience in managing a team.
• 10 years experience as a Technical Business Analyst.
• 5 years experience in retail.
• Strong communication and interpersonal skills.
• Experience in Agile methodologies.
• Analytical thinking and problem solving abilities.

Responsibilities

• Lead and mentor Business Analyst team members.
• Manage personnel aspects and team performance.
• Build and maintain client relationships.
• Support team in managing project backlog.
• Clarify business requirements for development team.

Skills

Team Leadership

Agile Development

Communication

Analytical Thinking

Problem Solving

Relationship Management

Data Analysis

Tools

SQL

Business Intelligence

User Interface

Job description

Toshiba Global Commerce Solutions is seeking an exceptional Technical Business Analyst Manager with experience in working with clients and internal teams through the Software Development Life Cycle while also being a manager for members of the Business Analyst Team. As a manager you will provide mentorship and feedback to your team members, give input into team assignments, provide input in hiring, and contribute to the BA team processes. As a member of the Business Analyst Team you will be responsible to support client engagements including leading or participating in new client workshops.

Our organization provides software solutions for some of the world’s largest retailers partnering with brands like Walmart, Kroger, Meijer, and Costco to deliver innovative consumer experiences by leveraging a wide range of technologies.

The candidate will be part of a cross‑functional team responsible for planning, developing and releasing software solutions to the market. You’ll develop and nurture key relationships with product, program management, business partners, services, finance, procurement and other supporting groups to ensure the timely release of solutions that will fully satisfy demanding customer expectations.

This position requires previous experience in leading a team and proven knowledge of Agile software development processes as well as an understanding of traditional waterfall methodologies. This position is client‑facing requiring a deep understanding of requirements and business drivers for Toshiba’s products and solutions.

Responsibilities

• Lead and mentor and provide feedback to assigned members of the Business Analyst team.
• Manage all personnel aspects including hiring, managing individual performance, compensation, dealing with conflict, career building and coaching; provide input into assigned Business Analysts project assignments.
• Contribute to defining BA processes and driving continuous improvement.
• Build and manage client relationships to influence and drive change.
• Support team members in managing a client’s project backlog and ensuring it is transparent, visible, and clearly communicated with an understanding of what the client needs and why it is needed.
• Author requirements as needed to support the BA team or project.
• Deep understanding of Toshiba applications to influence client decisions.
• Work with the technical team and product management to prioritize the requests.
• Support the development team during sprint execution in clarifying any business‑related questions for any requirements you author or in support of your team member.
• Up to 25% travel.

Required Skills

• 5 years – experience in leading a team.
• 10 years – experience as a Technical Business Analyst or Business Systems Analyst.
• 5 years – Retail experience.
• Experience with software development teams and projects.
• Strong communication and interpersonal skills.
• Analytical thinking and problem solving.
• Strong collaborative and teamwork‑oriented skills.
• Experience in Agile development methodologies.
• Experience in creating product documentation.

Toshiba Global Commerce Solutions is a dynamic billion‑dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self‑checkout at Lowes Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJs, or Costco? These are just a few examples of our in‑store solutions and the impressive customer base that made us the world’s installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two‑way participatory shopping experience, let’s get together to drive the new economy.

Benefits

• Group health coverage (medical, dental & vision)
• Employee Assistance Programs
• Pre‑tax spending accounts
• 401(k) plan (with company match)
• Company‑provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick / personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity / affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. We’re committed to Diversity, Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create, Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement, and Culture of Transparency). We’re passionate about our customers, the retail industry, and becoming a more responsible company as we help create a brighter future.

Required Experience: Manager

Key Skills

• Business Intelligence
• User Interface
• SQL
• Customer Services
• Business Administration
• Business Solutions
• Communication
• Business Operations
• Business Sales
• Relationship Management
• Strategic Thinking Skills
• Team Player Spirit
• Problem Solving Skills
• Data Analysis
• Analytics

Employment Type: Full Time

Experience: years

Vacancy: 1