Manager, Services (Compliance)

diligentcorporation; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are allocated efficiently, teams are fully utilized, and quality remains high across the customer journey. The role focuses on developing people, driving operational excellence, and delivering consistently high service outcomes.

You will coach and mentor the team, lead recruitment and retention, and create development plans that build capabilities for long-term growth.

Qualifications

• 2-3 years of proven ability to lead teams and manage people.
• 5+ years of experience working within professional services.
• Strong resource planning and utilization management across regions.
• End-to-end delivery of Professional Services with solid project management and quality control skills.
• Coaching, mentoring, performance management, and talent practices, including recruitment/retention and individual development plans.
• Continuous improvement mindset: refine training to drive product adoption and review end-to-end processes to implement ongoing enhancements.
• Customer-first orientation with sound escalation management, cross-functional collaboration, and KPI attainment.

Responsibilities

• Allocate resources across regions and ensure high-quality execution, keeping the team fully utilized against targets.
• Ensure their direct reports deliver Professional Services across the full customer journey and product enablement lifecycle.
• Provide oversight and quality control for all services delivered by the team.
• Coach and mentor team members on project management; participate in recruitment and retention; create individual development plans.
• Propose, lead, support, and execute internal initiatives that benefit the broader team and business.
• Continuously refine training to drive product adoption and review end-to-end processes to implement ongoing improvements.

Skills

Team leadership

Resource planning

Project management

Stakeholder communication

Job description

Here's a summary of the role:

Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality remains high across the customer journey.

This is a role for someone who thrives on developing people, driving operational excellence, and creating a consistently high standard of service delivery. You'll coach and mentor the team, lead recruitment and retention, and create development plans that build capabilities and support long-term growth.

At Diligent, our Managers, Services play a key role in how we deliver value to our customers. You'll drive internal initiatives, refine training to support product adoption, and continuously improve end-to-end processes and delivery practices. You'll also manage escalations and foster effective cross-regional collaboration to ensure a strong customer experience.

You'll be accountable for key operational targets, including utilisation, SLAs, CSAT/quality, and on-time timesheet submissions. If you're passionate about developing people, improving how teams work, and delivering high-quality customer outcomes, this is an opportunity to make a measurable impact across our Professional Services organisation.

This role operates on a hybrid model, with 50% office-based work required.

Please note that we are unable to provide visa sponsorship, so applicants must already have the legal right to work in the UK.

Here's a breakdown of what you'll do (not all of it, just the important stuff):

• Allocate resources across regions and ensure high-quality execution, keeping the team fully utilized against targets
• Ensure their direct reports deliver Professional Services as needed across the full customer journey and product enablement lifecycle
• Provide oversight and quality control for all services delivered by the team
• Coach and mentor team members on project management and customer enablement; participate in recruitment and retention; create individual development plans and grow people
• Propose, lead, support, and execute internal initiatives that benefit the broader team and business.
• Continuously refine training to drive product adoption and review end-to-end processes to implement ongoing improvements

These are the essentials you'll need to get an interview:

• 2-3 years of proven ability to lead teams and manage people, fostering an inclusive, team-oriented learning culture
• 5+ years of experience working within professional services
• Strong resource planning and utilization management across regions, ensuring high-quality execution on customer delivery
• End-to-end delivery of Professional Services with solid project management and quality control skills
• Coaching, mentoring, performance management, and talent practices, including recruitment/retention and individual development plans
• Continuous improvement mindset: refine training to drive product adoption and review end-to-end processes to implement ongoing enhancements
• Customer-first orientation with sound escalation management, cross-functional collaboration, and consistent attainment of KPIs (Utilization, SLAs, CSAT, on-time timesheets)

Behavioural Skills:

• Ability to communicate effectively with senior Stakeholders

It would be great if you had these to, but we'll support you if you don't:

• Entity management experience
• Ability to improve processes using AI
• Ability to work within a global matrix organisation
• Previous experience of working within a GRC or SaaS environment

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients

We care about our people. Diligent offers a flexible work environment, global da