Manager Service

Stericycle, Inc.; Telford; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to SteriCares

SteriCare University

Annual performance related pay review

Referral Scheme

Job summary

Stericycle is seeking a Service Manager to oversee transport operations at designated sites, ensuring compliant service delivery and effective vehicle utilisation. You will lead a multi-site team, drive continuous improvement, and engage staff to meet customer expectations.

You will manage budgetary and cost-control responsibilities, align operations with ADR/H&S and licensing requirements, and strive for high engagement and performance across the team.

Qualifications

• Multi-site and remote Management experience is required.
• Experience of managing KPIs and P&L.
• Experience of managing and routing a multi-truck fleet.
• Thorough knowledge and hands on experience of working at a similar senior level within a complex transport function, ideally within a waste or B2B operation.
• ADR licence would be advantageous.
• COTC would be advantageous.
• A passion for encouraging teamwork, with an innovative approach to leadership.
• An inspiring leadership style, creative and implementing new ways to improve performance and get the best out of your people.
• A focus on promoting a culture where all employees are engaged.
• An analytical mind-set with a good understanding of reporting and recording performance statistics
• Relevant transport management systems knowledge.
• Extensive knowledge of Operator Licencing requirements and legislations.
• Proven management experience in a diverse transport and/or fleet operations role.
• Excellent communication skills, with the ability to give clear instruction concisely and accurately.

Responsibilities

• Provide strong inspirational leadership to the operational team at designated sites.
• Lead the transport operations in line with legislation including ADR, H&S, maintenance, SOPs, Working Time Directive and O-Licence requirements.
• Plan and deliver operational transport activities through Transport Teams to meet customer needs.
• Ensure adequate cover to meet customer service requirements at service locations.
• Oversee or review routes for driver personnel to ensure efficient density and KPI attainment.
• Maintain health and safety standards and training per Stericycle policies and statutory requirements.
• Be accountable for productivity, cost management and budgetary responsibilities.
• Engage site teams to support financial goals including cost control and AR.

Skills

Leadership

Communication

Operational planning

Analytical thinking

Education

High School diploma or equivalent

Associate's degree (preferred)

Tools

ADR Licence (advantage)

P&L management

Transport management systems

Job description

Select how often (in days) to receive an alert:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

The Service Manager will manage all transport operational activities at the designated site to ensure the effective utilisation of vehicles & service delivery, the management of customer expectations in a compliant and customer friendly manner.

They will represent the logistics interests of the company in a specific business market area and is responsible for the planning, administration, monitoring and optimizing the operational performance of all multi-site branch specific aspects (investments/resources).

The Service Manager maintains and enforces company policies, standards, and practices and ensures consistent implementation and adherence to the Company’s Mission, Vision and Values.

This role will be required to provide out of hours on call duties, on a rota basis as required.

Key Job Activities:

The Service Manager will provide strong inspirational leadership to the operational team at their designated sites, as well as playing a key role in the sites vision in continuous improvement and retaining high levels of engagement.

Ensure that company principles and standards are adhered to with respect to all personnel, resources, procedures and practices.

Lead the transport operations in line with appropriate legislation including ADR, H&S, maintenance, standard operating procedures, working time directive and ‘O’ Licence requirements.

Planning and delivery of operational transport activities through your Transport Teams, to ensure a high level of service is provided to the customer. Ensure adequate cover is provided to make sure that customer service needs are met at service locations as required. Oversee or identify, build, plan and review routes for driver personnel, ensuring efficient route density provisions, customer service collections and KPI targets are attained

Ensures that Health & Safety standards and training are maintained and adhered to according to Stericycle policies and statutory requirements.

Accountability for overall productivity within the operation, ensuring that activities are cost effective and levels of resource are managed effectively. Budgetary responsibility for the sites, ensuring costs are managed in line with P&L expectations. Ensure that the site teams are engaged in supporting the financial requirements and goals of the business including effective cost control, supporting AR functions, revenue and profit.

Maintain communications and personal contact with staff, as appropriate, to ensure the effectiveness of operations support.

Education:

Required Education: High School or equivalent

Preferred Education: Associate's or equivalent

Experience (EMEAA):

Multi-site and remote Management experience is required.

Experience of managing KPIs and P&L.

Experience of managing and routing a multi-truck fleet.

Thorough knowledge and hands on experience of working at a similar senior level within a complex transport function, ideally within a waste or B2B operation.

ADR licence would be advantageous.

COTC would be advantageous.

A passion for encouraging teamwork, with an innovative approach to leadership.

An inspiring leadership style, creative and implementing new ways to improve performance and get the best out of your people.

A focus on promoting a culture where all employees are engaged.

An analytical mind-set with a good understanding of reporting and recording performance statistics

Relevant transport management systems knowledge.

Extensive knowledge of Operator Licencing requirements and legislations.

Proven management experience in a diverse transport and/or fleet operations role.

Excellent communication skills, with the ability to give clear instruction concisely and accurately.

Any wider knowledge or experience, including an Automotive Engineering qualification, Membership of a Professional Body or experience of vehicle maintenance workshops would be an advantage.

Certifications and/or Licenses:

Drivers Licence

Stericycle offers you:

• Contributory Pension Scheme


• Life Insurance


• Cycle to Work Scheme


• Access to SteriCares, our employee support fund


• Stericycle University – Our online library of self-development & learning


• Annual performance related pay review.


• Referral Scheme (Earn by introducing people in your network to the Stericycle family)

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.