Manager - Revenue VIP Operations

Hard Rock Digital; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading online gambling company in the United Kingdom is seeking a Manager for Revenue VIP Operations. The role is pivotal in driving revenue performance and requires strong analytical skills and collaboration with various teams. Ideal candidates will possess extensive experience in revenue management or analytics within performance-driven industries and have a genuine passion for gaming and sports. The position offers competitive pay and flexible work arrangements.

Benefits

Competitive pay and annual performance bonus

Flexible vacation allowance

Flexible work from home or office hours

Startup culture backed by secure brand

Growth opportunities within a digital division

Qualifications

• 5+ years of experience in VIP, CRM, revenue management or commercial analytics.
• Strong analytical skills and experience in relevant tools.
• Excellent communication and reporting skills.
• Proactive, detail-oriented, and accountable.
• Genuine enthusiasm for gaming and sports.

Responsibilities

• Drive revenue performance across multiple markets.
• Develop strategies for retention and promotions.
• Lead performance reviews and monitor competitive activity.
• Collaborate with different teams to align strategies.
• Develop dashboards for tracking key KPIs.

Skills

Analytical skills

Experience in SQL

Experience in Tableau/Power BI

Attention to detail

Communication skills

Entrepreneurial spirit

Understanding of CRM

Tools

SQL

Tableau

Power BI

Excel

Job description

What we are building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What's the position?

The Manager – Revenue VIP Operations will be responsible for driving revenue performance across multiple regulated U.S. markets for both Hard Rock Bet Casino and Sportsbook. This role blends commercial strategy, analytical expertise, and deep market insight to optimize performance, promotions, and player reinvestment across diverse state environments.

You’ll be at the intersection of data and decision-making, ensuring promotions, bonuses, and VIP operations hit the right note — maximizing revenue while delivering a world-class player experience.

Key Responsibilities

Revenue Optimization & Strategy

• Manage the revenue performance across multiple state markets and both verticals (Casino and Sportsbook).

• Develop and execute strategies that optimize retention, promotions, and player reinvestment to drive profitability.

• Identify state-specific trends and opportunities based on player behaviour, competition, and regulatory nuances.

• Partner with Business Intelligence teams to produce forecasts, performance analyses, and revenue models that inform decision-making.

Market Insights & Growth

• Lead commercial performance reviews, highlighting key growth levers and potential risks.

• Support new market launches, ensuring local promotional and commercial strategies align with state dynamics.

• Monitor competitive activity to ensure Hard Rock Bet maintains a distinctive edge in player engagement and value.

Cross-Functional Collaboration

• Collaborate closely with CRM, Marketing, Product, VIP and Operations teams to ensure alignment between commercial strategies and player experiences.

• Partner with Compliance teams to ensure all promotional and commercial activities are fully compliant with each state’s regulations.

• Work with Trading and Commercial teams to fine-tune margins, segment players, and maximize revenue opportunities.

Analytics & Reporting

• Develop and maintain dashboards and reporting frameworks that track key KPIs — including GGR, NGR, ARPU, Reinvestment.

• Deliver actionable insights to senior leadership on performance trends, campaign outcomes, and optimization opportunities.

• Drive continuous improvement by leveraging data to refine commercial strategies and player engagement initiatives.

What are we looking for?

• 5+ years of experience in VIP, CRM, revenue management or commercial analytics, ideally within iGaming, sports, entertainment, or other performance-driven industries.

• Strong analytical skills with experience in SQL, Tableau/Power BI, and Excel.

• A self-starting, curious mindset with exceptional attention to detail and a drive to understand the "why" behind the numbers

• Excellent communication and reporting skills, with the ability to present insights and recommendations to senior stakeholders, including executive teams.

• Detail-oriented and proactive, with a strong sense of accountability, ownership, and a bias for action.

• Analytical mindset with the ability to interpret data and make data-driven decisions related to performance and user engagement

• Entrepreneurial spirit, collaborative mindset, and a deep desire to innovate and make an impact.

• Genuine enthusiasm for sports, gaming, and the Hard Rock culture of music and entertainment.

• Player-first mindset with a passion for delivering unforgettable experiences.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and annual performance bonus

• Flexible vacation allowance

• Flexible work from home or office hours

• Startup culture backed by a secure, global brand

• Opportunities for growth within a rapidly expanding digital division

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)