Manager, Program Management - Technology Workforce Strategy

American Express; Burgess Hill; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global financial services company in Burgess Hill is searching for a Program Manager to oversee workforce strategy and planning. This role involves managing relationships with senior leaders, analyzing workforce data, and contributing to strategic recommendations. The ideal candidate must have strong analytics skills and excellent communication abilities. The position provides competitive salaries and a hybrid working model.

Benefits

Competitive base salary

Bonus incentives

Comprehensive medical and dental benefits

Flexible working model

Career development opportunities

Qualifications

• Strong analytics experience to draw conclusions from data.
• Excellent communication and influencing skills required.
• Experience with senior stakeholder management.

Responsibilities

• Manage relationships with ETS leaders and Chief of Staff.
• Drive regular meetings for workforce strategy discussions.
• Analyze and forecast workforce needs.

Skills

Strong analytics experience

Excellent communication skills

Stakeholder management

Education

Bachelor’s degree

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Program Manager of Tech Workforce Strategy and Planning will own and manage relationships with a set of senior ETS leaders and their Chief of Staff and partner with teams including ETS Portfolio and ETS Finance. This role will manage the leaders’ workforce strategy, driving a regular cadence of meetings to discuss insights and trending around items such as contractor/ colleague ratios, location growth, and progress towards Early Careers Program (our graduate hire program) global placements. The Program Manager enables this through:

• Deepening existing relationships with the SLT and their direct reports through effective workforce strategy management and providing a service that supports their organizational needs.
• Supporting the enablement of best‑in‑class self‑service tools to enable modelling of the workforce and automated dashboard reporting for our partners.
• Partnership with teams across ETS to manage a systematic end‑to‑end process to analyze, forecast, and plan the workforce.
• Deriving meaningful insights from internal data sources and external benchmarking.
• Identify solutions and drive talent recommendations based on senior leader needs.
• Collaborating effectively with partners such as Finance and our Colleague Experience Group and building key relationships to identify and manage dependencies.
• Manage outcomes by managing the details – sequencing and preparing for meetings and events thoughtfully to drive outcomes efficiently.

Minimum Qualifications

• Bachelor’s degree.
• Strong analytics experience is essential with the ability to draw conclusions and make inferences from the data.
• Ability to utilize industry trends and make meaningful recommendations.
• Excellent communication and influencing skills required.
• Experience with senior stakeholder management.

Preferred Qualifications

• Experience working in either Technology or Consulting or closely partnering with Technology is a plus.
• Strategic Workforce Planning experience and/or experience with people strategy or talent management interventions is preferred.
• Highly organized with experience running large scale programs.
• Understanding of Agile and/or Portfolio practices.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.