Manager, People Business Partner

Ernst & Young; City of Westminster; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global service provider is seeking a Senior Manager for their People Global Shared Service team. This hybrid role focuses on designing and implementing scalable HR shared services while ensuring high-quality service delivery across regions. Candidates should possess significant expertise in global shared services, strong knowledge of technology platforms like Workday, and experience with process improvement methodologies. Join this dynamic organization that values career progression and offers a competitive salary and comprehensive benefits package.

Benefits

Competitive salary

Annual discretionary bonus

25 days annual leave

Health cash plan

Training opportunities

Pension scheme

Employee assistance programme

Qualifications

• Significant expertise in global shared services and design of shared service functions.
• Strong knowledge of HR technology platforms, preferably Workday.
• Experience in process improvement methodologies like Lean or Six Sigma.

Responsibilities

• Design and implement a scalable global HR shared services operating model.
• Oversee the delivery of consistent, high-quality HR services.
• Standardise and streamline HR processes across regions.
• Lead implementation of a case/ticketing management system.
• Partner with HR, IT, and business leaders for alignment.
• Establish service metrics and reporting for continuous improvement.
• Build and inspire a high-performing, globally distributed team.
• Act as a change leader, communicating the vision globally.

Skills

Global shared services expertise

HR technology knowledge (Workday preferred)

Process improvement methodologies

Ability to operate in a complex environment

Strategic transformation balance

Job description

Job Overview

Senior Manager – People Global Shared Service at Domestic & General. This permanent, hybrid role is based at our Wimbledon office and offers a competitive salary, annual discretionary bonus, and opportunities for career progression. The position involves leading a global shared‑services team to deliver consistent and efficient HR services worldwide, while driving transformation and change management initiatives.

Key Responsibilities

• Design and implement a scalable global HR shared services operating model.
• Oversee the delivery of consistent, high‑quality HR services in line with agreed SLAs and KPIs.
• Standardise, streamline, and automate HR processes across regions where possible.
• Lead the global implementation and optimisation of a case/ticketing management system.
• Partner with HR Centres of Expertise, IT, regional HR, and business leaders to ensure alignment and adoption.
• Establish service metrics, governance, and reporting to enable continuous improvement.
• Build, coach, and inspire a high‑performing, globally distributed team.
• Act as a change leader, communicating the vision and embedding new processes and systems globally.

Required Qualifications and Experience

• Significant expertise in global shared services and design of shared service functions, with an awareness of both global and regional considerations.
• Strong knowledge of HR technology platforms (Workday preferred) and case management/ticketing systems.
• Demonstrable experience of process improvement methodologies (Lean/Six Sigma desirable).
• Ability to operate effectively in a complex, matrixed environment spanning multiple geographies, jurisdictions, and cultures.
• Balance of strategic transformation with operational delivery responsibilities.

Benefits

• Competitive salary and annual discretionary bonus.
• 25 days annual leave plus bank/public holidays, with an option to purchase up to 5 additional days.
• Health cash plan – employer‑funded cover to claim money back on essential healthcare costs, including dental.
• Training opportunities and clearly defined career progression.
• Employee assistance programme and various employee discounts.
• Benefits such as a pension scheme, life assurance, and virtual GP service.

Equal Opportunity Statement

Domestic & General is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.